Rapport Guest Services
Guest Services Host
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We’re looking for an experienced Guest Service Host to join our outstanding Rapport team in Manchester.
Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders.
You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday; 8 AM - 5 PM, with flexibility for overtime as per business needs)
Salary: £31,417 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! We are moving into a brand-new building in the up-and-coming area of Manchester known as Noma. The office is conveniently located close to transport links, particularly Victoria Station, and offers excellent on-site amenities, including a gym and a restaurant where team members will be able to enjoy free lunch each day.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Working alongside the team to manage the switchboard at all times.
- Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
- Booking and supporting all meetings and events, using our own booking and visitor management systems.
- Meeting and greeting all guests who visit our office.
- Liaising with the catering team regarding all meeting hospitality.
- Supporting local office team with ad-hoc administrative duties.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least one year of experience in a similar role within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment).
- Be proactive, reliable, and flexible.
- Continuously learn and provide support to immediate and the wider teams.
- Adhere to company policies and procedures.
- Look for opportunities for improvement and enhancement of our services.
- Be an effective communicator and team player.
- Strong computer knowledge.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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