Saïd Business School, University of Oxford
Guest Services Officer
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Global Leadership Centre and Park End Street, Oxford
Grade 4: £28,437 - £32,108 per annum pro rata
including the Oxford University Weighting of £1,730 per annum pro rata plus shift allowance
Permanent, part time (29 hours per week, 0.79 FTE)
Saïd Business School is seeking a professional and customer-focused Guest Services Officer to join the team at the Global Leadership Centre. This is a key front-facing role responsible for delivering an exceptional guest experience that reflects the School’s global reputation for excellence.
As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high-profile guests, including senior executives, academics, and international programme participants. You will play a vital role in ensuring the smooth day-to-day operation of guest-facing services, maintaining a calm, organised, and proactive approach in a dynamic environment.
Working hours and location
Enjoy flexibility alongside a consistent weekend schedule. This role includes fixed shifts on Saturdays and Sundays, with the flexibility to choose two additional weekdays that best suit your circumstances. Please include your preferred weekdays in your cover letter. If you are available to work any weekday, please mention this in your application, and we can discuss the options during the interview.
Shifts include early (07:00–14:45), late (14:15–22:00), and occasional mid-shifts. We also aim to be flexible with specific shift patterns (early/late) where possible. Please specify in your cover letter if you have any regular restrictions regarding your start or end times, or if you are fully flexible.
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This is a permanent, fully onsite role based at the Global Leadership Centre, with occasional onsite duties at Park End Street as operational needs require.
Key responsibilities:
- Respond promptly to guest enquiries via email, phone, and in person
- Provide information about facilities, programmes, and the local Oxford area
- Coordinate bookings, guest requests, and room allocations
- Process payments and maintain accurate records
- Follow all safety, security, and incident reporting procedures
We are looking for a professional and reliable team member with experience in high-end, front-facing roles supporting executive or VIP clients, who is comfortable taking responsibility and can work confidently both independently and as part of a close-knit team within a 24/7 operation. This is a great opportunity for someone who enjoys ownership in their role and who is flexible, adaptable, and positive about working in a newly established team as the Global Leadership Centre continues to develop.
You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information, please visit: https://www.ox.ac.uk/about/jobs/explore-our-careers/applications-process/pre-employment-screening.
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Further information on this role can be found in the job description.
At Saïd Business School, we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
We offer very generous benefits, some of which are:
- Generous holiday allowance of 38 days including bank holidays
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Cycle loan scheme
- Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter, and Current Salary.
The closing date for applications is Friday 14 August 2026 at 12.00 noon. Interviews likely week commencing Monday 17 August 2026. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.
Are you interested in joining Saïd Business School’s talent pool and/or receiving our job alerts? Register at https://careers.sbs.ox.ac.uk/registration.aspx.
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