Lexington Reception Services (LRS)
Guest Services Team Leader
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Lexington Reception Services (LRS), part of Lexington Catering, has been delivering professional reception services since 2013, building on experience in reception operations since 2002.
We are proud to have been named in the Top 30 Best Places to Work in Hospitality in 2025 and 2026 - this is voted for by our teams, something we are very proud of and reflects our approach of putting our people first.
At LRS we promote a culture where colleagues enjoy their work, take pride in service excellence, and share in collective success, making it an engaging environment for hospitality and customer-focused professionals.
The Role
The Guest Services Team Lead is a full-time, on-site role based in London, responsible for overseeing the day-to-day delivery of Guest Services for a high profile office in central London.
This role manages the Guest Services team, ensuring a professional, welcoming environment and consistently high service standards across reception, switchboard, helpdesk, and meeting room operations. The Guest Services Team Lead coordinates scheduling, supports onboarding and training, and provides ongoing coaching and performance feedback to team members. They handle client queries and escalations, collaborate with catering and facilities partners, and monitor service quality, appearance, and operational procedures. The role also involves innovation and elevation of service, reporting and presenting to senior stakeholders, and identifying opportunities to improve efficiency, client satisfaction, and overall guest experience.
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What We Are Looking For
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- Strong Communication skills, including clear verbal and written communication and confident interpersonal engagement with guests and colleagues.
- Demonstrated Customer Service experience in a front-of-house, hospitality, or corporate reception environment, with a focus on high-quality guest experience.
- Knowledge of hospitality service and etiquette, with the ability to liaise effectively with cross functional team and take the lead without being asked to
- Experience in and love of people development, including coaching, mentoring, and supporting continuous service improvement.
- Business awareness and the ability to promote services, build client relationships, and identify opportunities to enhance the overall offering.
- Strong organisational and time-management skills, with attention to detail and the ability to manage multiple tasks in a busy environment.
- Proficiency with standard office and reception systems (e.g., phone switchboards, visitor management software, meeting room booking tools).
- Flexibility to work standard business hours with occasional adjustments to support events or client needs.
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