Wyndham Hotels & Resorts EMEA
Guests Service Assistant - F&B
Leicester
Posted about 24 hours ago
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Essential Functions
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Resolve guest complaints, ensuring guest satisfaction and follow up.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of:
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- a) Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the Restaurant.
- b) All liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant.
- c) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- d) All menu items, prices, preparation method/time, major ingredients, quality standards, taste, appearance, texture, serving temperature, garnish, and method of presentation.
- e) POS and manual systems.
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- Take guests' food and beverage orders, utilizing suggestive selling techniques.
- Prepare all varieties of coffee.
- Adhere to payment, cash handling, and credit card policies/procedures.
- Restock items for next service.
- Follow maintenance program and cleaning schedule.
- Promotes company’s loyalty program and makes efforts to meet enrollment targets.
- Fluency in English both verbal and non-verbal.
- Compute basic arithmetic / basic PC literature.
- Any experience in a Food and/or Beverage outlet is considered as an asset.
- Minimum years of age to serve alcoholic beverages.
- Certificate / Diploma / Vocational training or any other qualification in Hospitality or relevant studies, is considered as an asset.
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Skills
Guest Service
Food and Beverage Service
Suggestive Selling
POS Systems
Cash Handling
Coffee Preparation
Complaint Resolution
Menu Knowledge
Wine Knowledge
Sanitation Standards
English Fluency
Basic Arithmetic