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Gym Administrator / Receptionist Apprentice
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About the Role
A varied role supporting the day-to-day running of Fitness Factory Gym, including general administration, member management, customer relations, marketing, member outreach, and gym operations. Duties will also include maintaining cleanliness and facilities.
What You'll Do at Work
- Carry out general administration, data entry, member management, and respond to customer enquiries
- Build relationships with members through outreach, customer service, and helping resolve queries or issues
- Support marketing, social media, promotions, events, and member engagement
- Help maintain high standards around the gym, including cleanliness, presentation, and reporting maintenance issues
- Assist with the day-to-day running of the gym and support the wider team with a variety of tasks
Where You'll Work
Ground Floor Tara House
Hilltop Road
Leicester
LE5 1TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
LEICESTER COLLEGE
Training Course
Business Administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record, and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
Business Administrator Level 3.
Off-the-job training will follow the time allocations outlined in the occupational standard.
80% of this apprenticeship is working with the employer, and 20% is 'off the job' training which includes attending Leicester College, Freemen's Park Campus, one day every two weeks.
More Training Information
Applicants may be asked to complete an English assessment as part of the application process. This will be emailed to the email address showing on the application form.
Essential Qualifications
- GCSE in:
- English (grade Grade 4 or equivalent)
- Maths (grade Grade c or Level 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Team working
- Initiative
- Non-judgemental
- Physical fitness
Other Requirements
This is a hands-on role in a busy working gym, so the apprentice should be comfortable being active and working both at a desk and around the gym floor. The role involves dealing directly with members and customers, maintaining high standards of cleanliness and presentation, and helping with a wide range of tasks. A positive attitude, good communication skills, reliability, and a willingness to get involved are essential. No two days will be exactly the same, and the apprentice will be expected to be proactive and willing to learn.
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About This Employer
My name is Jon, and I am the Manager of Fitness Factory Gym, an independent community-focused gym providing a wide range of fitness facilities and services to our members. My role involves overseeing the day-to-day running of the gym, managing staff and members, supporting business operations, and ensuring we provide a high standard of service and facilities. I will work closely with the apprentice to provide training, guidance, and hands-on experience across the different areas of the business.
This is a fantastic opportunity to gain hands-on experience in a busy, growing gym while working towards a recognised Business Administration qualification. You will gain valuable experience across administration, customer service, member management, marketing, and day-to-day business operations, with plenty of opportunities to develop new skills, take on responsibility, and become an important part of the Fitness Factory team.
The apprenticeship offers the opportunity to become an important part of a growing independent gym and gain practical experience across many areas of the business. The successful candidate will be supported throughout their apprenticeship and encouraged to develop their confidence, skills, and responsibilities over time. This is a varied role suited to someone who enjoys working with people, learning new things, and being part of a team.
https://fitnessfactoryleicester.co.uk/ (opens in new tab)
Company Benefits
- Free gym membership with access to Fitness Factory facilities.
- Hands-on training and development while working towards a recognised apprenticeship qualification.
- Gain experience across administration, customer service.
- Opportunity to take on increased responsibility and progress within the business.
- Work in a friendly, community-focused gym environment with a varied role where no two days are the same.
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Successful completion of the apprenticeship could lead to a permanent position at Fitness Factory, with opportunities to take on increased responsibility within administration, customer relations, member management, marketing, and gym operations. There is also potential to progress into a senior administrative or management role as experience and skills develop.
Contact for this apprenticeship:
LEICESTER COLLEGE
Nicky Jones
nijones@leicestercollege.ac.uk
07500916875
Reference Code for this apprenticeship: VAC2000053036.
Closes in 8 days (Saturday 26 September 2026 at 11:59pm)
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