Gym & Racquets Manager

"Sports & Leisure Expert, Pizzeria Enthusiast"

You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.

• Full Time – Permanent Contract
• Earnings circa £40,000 annum, depending on experience
• Onsite Role
• Based at Mad Swans in the Mendips (Bristol)
• Must be eligible to work in the UK

Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath. Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

We are now recruiting for a highly commercially driven and ambitious Gym & Racquets Manager to join us here at Mad Swans in the Mendips.

This is a hands-on, commercially focused role with responsibility for overseeing our gym, padel tennis and pickleball facilities, as well as the retail shop, e-bikes and wider wellbeing activities, including yoga and Pilates.

The role will involve being actively involved in the day-to-day operation of the facilities — covering in the gym, working in the shop, inducting new members and delivering a range of gym classes. Alongside these operational responsibilities, the Gym & Racquets Manager will be expected to drive membership revenue, increase court occupancy and maximise utilisation across our padel and pickleball facilities, working closely with our external coaches.

A key focus of the role will be on growing and developing our fitness and wellbeing offering. You will be responsible for identifying and implementing new initiatives, activities and programmes that enhance our existing gym, fitness and wellbeing timetable, attract new customers and increase engagement from our existing membership.

We are looking for someone who is energetic, commercially minded and entrepreneurial, with the drive to take ownership, spot opportunities and turn ideas into action. This is an exciting opportunity for someone who wants to play a central role in shaping and growing the fitness, racquets and wellbeing offering at Mad Swans.

About the Role

Key Duties & Responsibilities

• Leading and developing the overall fitness and racquets strategy across the site
• Overseeing daily operations across the gym, racquets, yoga, pilates and wellbeing activities
• Driving participation, revenue and guest engagement across all areas
• Managing and inspiring a multi-disciplinary wellbeing team including instructors, coaches and wellness practitioners
• Ensuring exceptional guest experiences across all guest touchpoints
• Maintaining high operational standards, safety procedures and presentation across all facilities
• Monitoring business performance, utilisation and guest feedback to drive continuous improvement
• Working collaboratively with other departments to create integrated guest experiences and wellness-led events
• Identifying commercial opportunities including classes, memberships, retreats, workshops and partnerships
• Leading from the front during busy operational periods and maintaining a visible presence across the site
• Supporting recruitment, training and development of the wellbeing team
• Ensuring all wellness activities align with the Mad Swans brand, culture and guest expectations
• Keeping up to date with trends and innovations within fitness, recovery and holistic wellbeing