Mad Swans
Gym & Racquets Manager
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Gym & Racquets Manager
"Sports & Leisure Expert, Pizzeria Enthusiast"
You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.
- Full Time – Permanent Contract
- Earnings circa £40,000 annum, depending on experience
- Onsite Role
- Based at Mad Swans in the Mendips (Bristol)
- Must be eligible to work in the UK
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips: Can a cool new hotel near Bath really make golf fun for everyone?
About the Role
We are now recruiting for a highly commercially driven and ambitious Gym & Racquets Manager to join us here at Mad Swans in the Mendips.
This is a hands-on, commercially focused role with responsibility for overseeing our gym, padel tennis and pickleball facilities, as well as the retail shop, e-bikes and wider wellbeing activities, including yoga and Pilates.
The role will involve being actively involved in the day-to-day operation of the facilities — covering in the gym, working in the shop, inducting new members and delivering a range of gym classes. Alongside these operational responsibilities, the Gym & Racquets Manager will be expected to drive membership revenue, increase court occupancy and maximise utilisation across our padel and pickleball facilities, working closely with our external coaches.
A key focus of the role will be on growing and developing our fitness and wellbeing offering. You will be responsible for identifying and implementing new initiatives, activities and programmes that enhance our existing gym, fitness and wellbeing timetable, attract new customers and increase engagement from our existing membership.
We are looking for someone who is energetic, commercially minded and entrepreneurial, with the drive to take ownership, spot opportunities and turn ideas into action. This is an exciting opportunity for someone who wants to play a central role in shaping and growing the fitness, racquets and wellbeing offering at Mad Swans.
What We Do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
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As our wellbeing offering continues to evolve, we are building experiences that help guests recharge, reconnect and feel their very best — from high-energy fitness sessions and racquet sports to restorative yoga, pilates and mindful wellness programming.
What We Can Do for You
We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
Key Duties & Responsibilities
- Leading and developing the overall fitness and racquets strategy across the site
- Overseeing daily operations across the gym, racquets, yoga, pilates and wellbeing activities
- Driving participation, revenue and guest engagement across all areas
- Managing and inspiring a multi-disciplinary wellbeing team including instructors, coaches and wellness practitioners
- Ensuring exceptional guest experiences across all guest touchpoints
- Maintaining high operational standards, safety procedures and presentation across all facilities
- Monitoring business performance, utilisation and guest feedback to drive continuous improvement
- Working collaboratively with other departments to create integrated guest experiences and wellness-led events
- Identifying commercial opportunities including classes, memberships, retreats, workshops and partnerships
- Leading from the front during busy operational periods and maintaining a visible presence across the site
- Supporting recruitment, training and development of the wellbeing team
- Ensuring all wellness activities align with the Mad Swans brand, culture and guest expectations
- Keeping up to date with trends and innovations within fitness, recovery and holistic wellbeing
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This is a full-time permanent position and will work any five days out of seven. Earnings for this role are circa £40,000/annum depending on experience.
Location
This is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours
Shift times will vary throughout the week and will include early mornings, evenings and weekends in line with operational requirements and wellness programming.
Working Days
This role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who We’re Looking For
We are looking for a Gym & Racquets Manager who is:
- An experienced gym and racquets leader with strong operational management experience
- Commercially aware with experience driving revenue, participation and performance
- Experienced in managing gyms, group fitness, racquets or wellness operations
- A confident and inspiring people leader who can motivate and develop teams
- Hands-on, energetic and highly operationally focused
- Passionate about creating memorable guest experiences
- Comfortable operating in a fast-paced and evolving hospitality environment
- Proactive, organised and solutions-focused
- A strong communicator with exceptional interpersonal skills
- Experienced in developing wellness programming, classes or events
- Someone who takes ownership and consistently delivers high standards
- Excited by being part of an ambitious and growing hospitality concept
- Adaptable, resilient and comfortable balancing operational and strategic responsibilities
- Ideally qualified in fitness, personal training, yoga, pilates or related wellness disciplines
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for You
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream – access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Please note, emails from Mad Swans via our careers portal may land in your junk folder. Please check your junk folder to avoid missing any email updates from us.
Recruitment Agencies
We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.
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