Gym Team Leader - Waterlooville

Hours: 40
Location: Waterlooville
Salary: £28,000

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant, and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

Your Role

In this role you will be responsible for day-to-day gym operations and team members, ensuring that we deliver the highest standards of service to our customers. Your role is key to making sure our gym has a lively atmosphere with teams that create a welcoming and fun environment for everyone.

Your Team

You’ll be leading the Gym team, directly reporting to the Fitness Development Manager.

Your Responsibilities

• Support the Fitness Development Manager with recruitment and establishing a high-performing team. Motivate and mentor team members to create an effective and empowered gym team.
• Provide positive leadership, always taking full ownership and accountability and leading by example.
• Contribute to the continuous improvement of the gym facility and offering to the members.
• Deliver a best-in-class member experience with excelling customer service and ensuring a safe environment at all times.
• Support the achievement of agreed KPI’s, maintaining high levels of positive feedback, member retention, and cleaning and health and safety standards.
• Manage the rota to ensure cover throughout all operational and opening hours.
• Ensure the gym facilities are presented at the highest level of cleanliness.
• Ensure the efficient and swift resolution of all enquiries / complaints and to escalate any unresolved issues to the centre manager.
• Make sure all members are correctly inducted and that suitable fitness programmes are issued and regularly reviewed and updated.
• Recognise and reward team members for their performance, using positive leadership skills to develop an empowered team.
• Manage staff effectively, delegating and assigning tasks and developing staff to ensure a continuously high level of service.
• Record all team issues including sickness, absence, attendance, performance, and any people management issues that may arise.
• Ensure that team members are adequately trained in all aspects of their work.
• Assist with the development of members of staff to achieve their personal and workplace aims.
• Lead the team on all aspects of professional customer service by going the extra mile, being positive, and demonstrating a ‘can do’ attitude.
• Ensure good communication within the team and wider business.
• Ensure the gym team follows all relevant Health & Safety policies and procedures and that required checks are completed.
• Enforce Health and Safety legislation and ensure all staff comply with Health and Safety policies and procedures.
• Ensure regular health and safety checks are completed and training records are reviewed and kept up to date.
• Ensure all equipment and services are properly maintained, service records are up to date.
• Support the Centre Manager with all Standard Operating Procedures for the Gym as required.
• Build positive relationships with members, proactively gather feedback, and identify opportunities to improve their experience and engagement with the gym.