West London NHS Trust
Gynaecology Receptionist
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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognises the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
An exciting opportunity has arisen in the Early Pregnancy Clinic within the Women and Children's division, for a receptionist working 4 days per week (weekdays) 8.30 - 4pm.
This position provides a comprehensive reception service, including warmly welcoming and assisting all patients at the clinic reception area. The receptionist will offer a high standard of administrative support to the clinical teams, ensuring accurate registration and maintenance of computerised patient records.
Key responsibilities include managing patient queries with sensitivity and professionalism, supporting the organisation and preparation of outpatient clinics, and contributing to the smooth running of clinic operations. Effective communication and teamwork are essential, requiring close liaison with clinical and administrative staff to meet departmental targets and provide a supportive environment for patients.
Main duties of the job
- To accurately receive and check women in and out of clinic using the relevant computer systems
- To participate in the preparation and the running of the reception and cross cover other reception areas within the division when required
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary
- To prepare clinic notes ensuring all relevant documentation is included
- To send appointment letters to patients ensuring information is accurate
- To deal with patient cancellations in accordance with the Patient Access Policy.
- Taking responsibility for the tracing in and out of medical records
- To ensure all outcome forms are completed on the PAS system
- To be responsible for restocking stationary, ensuring order forms are signed by the Senior Administrator
- To provide annual leave and sickness cover as required
- To undertake any other duties appropriate to the post as agreed by the Senior Administrator
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Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
The primary role of the Gynaecology Department Receptionist is to serve as the first point of contact for women and their partners attending the hospital. This position provides a comprehensive reception service, including warmly welcoming and assisting all patients at the clinic reception area. The receptionist will offer a high standard of administrative support to the clinical teams, ensuring accurate registration and maintenance of computerised patient records.
Key responsibilities include managing patient queries with sensitivity and professionalism, supporting the organisation and preparation of outpatient clinics, and contributing to the smooth running of clinic operations. Effective communication and teamwork are essential, requiring close liaison with clinical and administrative staff to meet departmental targets and provide a supportive environment for patients.
Person specification
Education/Training/Qualifications
Essential criteria
- GCSE in English and Maths or equivalent
- Receptionist Experience
- Working in Patient/Customer Facing Role
Desirable criteria
- Basic Knowledge of IT and NHS Systems.
Work Experience
Essential criteria
- Previous experience of working in customer service setting
Desirable criteria
- Previous reception experience
- Previous NHS experience
Knowledge/Skills/Abilities
Essential criteria
- Ability to work as part of a team
- Ability to work under pressure / prioritise workload
- Excellent communication skills
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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