[H] Dispatcher

We are looking for someone seeking exciting new opportunities as Dispatcher for our thriving team in Victoria, BC. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.

What We Can Offer You

• A competitive salary.
• Comprehensive benefits and employee assistance program accessible.
• A generous employer contribution to the pension plan.
• Complete insurance coverage.
• Employee discounts on automotive products.
• Career development opportunities.
• Work in a dynamic work environment you’ll be able to expand your skills.

Your Daily Contribution & Impact

• Coordinate and follow up on activities relative to customer deliveries and supplier pick-ups, according to schedules, customer service promises, needs of inside and outside sales team members.
• Maintain constant communication with drivers in transit, or with customers about the status of orders.
• Ensure efficient driving routes and assign deliveries to drivers based on location and priority.
• Schedule workforce in collaboration with Store Manager and coordinate the work of the drivers to reduce delay and meet time expectations.
• Distribute fleet vehicles, keys, company fuel cards, phones, record keeping forms and parts deliveries to drivers.
• Ensure drivers enter delivery times into delivery tracking system, if available, or onto manual sheets.
• Verify returns of customers' goods before credits are completed by the sales team, if applicable.
• Pick and pack orders and ensure orders are accurate and ready for delivery.
• Conduct/support daily, weekly, monthly inspections of trucks and scheduled maintenance in conjunction with Store Manager and ensures reporting of any accidents as required.
• Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management.
• Play an active role in the store’s cleanliness, organization and maintenance.
• Make deliveries as required.
• Dispatcher in certain locations may also be responsible for the opening and closing of the facility, providing customer service and administration duties.