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Halo Consultant
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We’re working with a growing organisation that is looking for a Halo Consultant to join their team in Cheshire on a hybrid basis.
This is a great opportunity for someone with strong HaloITSM / HaloPSA experience who enjoys working across configuration, implementation and client requirements, rather than simply maintaining an existing platform.
The Role
You’ll be responsible for helping organisations get the most out of the Halo platform, working closely with stakeholders to understand their requirements and translate them into effective technical solutions.
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Your responsibilities will include:
- Configuring and administering HaloITSM / HaloPSA
- Supporting implementation and optimisation projects
- Gathering requirements and translating them into Halo solutions
- Configuring workflows, business rules, forms, fields and automation
- Working with clients and stakeholders to understand their service management requirements
- Supporting integrations with third-party systems
- Troubleshooting and resolving platform issues
- Advising clients on best practice and opportunities to improve their Halo environment
- Supporting ongoing platform enhancements and upgrades
- Producing documentation and supporting knowledge transfer
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About You
We’re looking for someone who has:
- Strong hands-on experience with HaloITSM or HaloPSA
- Experience customising and configuring Halo
- A good understanding of ITSM / service management processes
- Strong problem-solving and analytical skills
- Excellent communication skills and the ability to explain technical concepts to non-technical users
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