Hilton
Hampton by Hilton Night Guest Service Assistant
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Guest Service Assistant
Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work Night shifts.
The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays. We want a confident communicator who brings personality and shine to our team.
Main Roles & Responsibilities
- Working across all departments of the hotel including reception, bar & kitchen.
- Checking guests in/out and managing bills & payments.
- Serving alcohol, soft drinks, hot drinks & snacks.
- Prepare and serve food from a limited simple menu.
- Prepare and set up the breakfast buffet.
- Overnight cleaning in the public areas of the hotel.
- Helping guests & creating positive experiences.
- Follow all food safety, licensing and health and safety policies to work safely.
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You will have 'Hamptonality'
- Great energy and a can-do attitude.
- Great team player, and you love chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
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Perks
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide. Including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for free eye tests and help towards prescription glasses.
If this sounds like the job for you, please get in touch!
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