Big Motoring World Group
Handover Advisor
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Location: Blue Bell Hill, Chatham
Job Types: Full-time, Permanent (In person)
Pay: Up to £29,251.00 per year
Must have a valid, full UK licence (Essential)
About The Role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
- To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
- Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the Customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
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Person specification
Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
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- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Exceptional customer service skills/a positive attitude to customer care
- Strong organisational skills
- Honesty and integrity
- Team player
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
Benefits
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule
- Day shift
- Weekend availability
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