Hard FM Manager

Job Description: Hard FM Manager

Pinnacle Group are looking for an experienced Hard FM Manager to assist in the delivery our Total FM focused contract with proven ability of delivering Hard FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team.

You will be joining our Total FM team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Operational Management of Hard Services delivered either in-house or by Providers, effective management of Providers on site.
• Manage and develop contributions to Life Cycle planning, implementation and monitoring in consultation with stakeholders.
• Ensure compliance with all relevant statutory requirements.
• Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources.
• Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
• Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.
• Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.
• Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
• Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis.
• Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims.