Airwaves Group (uk)
Hard FM Operations Manager
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Company Description
Airwaves Facilities Management Ltd delivers in-house repairs and maintenance services for a wide portfolio of properties across the UK. The company focuses on achieving outstanding results for customers through transparent working practices and strong, long-term partnerships. Its teams are committed to providing first-class customer service and reliable, high-quality facilities management. Applicants can expect to join an organization that values integrity, collaboration, and performance in all aspects of service delivery.
Role Description
The Hard FM Operations Manager is a full-time role responsible for overseeing the delivery of repairs, maintenance, and compliance services across a designated property portfolio. Based in Meriden with a hybrid working arrangement, the role combines on-site presence with some work-from-home flexibility.
Day-to-day responsibilities include:
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- Managing hard FM service contracts
- Coordinating reactive and planned maintenance
- Ensuring statutory and regulatory compliance for building systems and assets
- Leading and supporting engineering and maintenance teams
- Monitoring performance against KPIs
- Managing budgets
- Optimizing service delivery to meet customer and organizational standards
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The role also involves:
- Collaborating with clients and internal stakeholders
- Driving continuous improvement initiatives
- Ensuring health and safety procedures are followed at all times
Qualifications
- Demonstrated experience in hard facilities management operations, including overseeing building maintenance, engineering services, and compliance activities.
- Strong leadership and team management skills, with the ability to motivate, develop, and coordinate multi-disciplinary FM and contractor teams.
- Proficiency in planning and managing reactive and planned preventive maintenance, asset management, and performance reporting.
- Solid understanding of health and safety regulations, statutory compliance requirements, and industry standards relevant to hard FM.
- Ability to build and maintain effective relationships with customers, suppliers, and internal stakeholders while providing excellent customer service.
- Competence in using FM software and digital tools for scheduling, reporting, and data analysis to support operational decisions.
- Strong organizational, problem-solving, and decision-making skills, with attention to detail and a focus on continuous improvement.
- Relevant technical or FM qualification (e.g., building services, engineering, facilities management) and professional certifications are advantageous.
- Experience in budget management, cost control, and contract administration within a facilities management environment.
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