North London NHS Foundation Trust
Hard FM Supervisor
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Job Role
The postholder will report directly to and support the Trust Hard FM Manager, undertaking the day-to-day monitoring, inspection and assurance of outsourced Hard Facilities Management services across community sites throughout the Trust’s five boroughs, working flexibly across locations according to operational need.
Working within Trust policies, statutory requirements and contractual arrangements, the postholder will provide operational oversight of Hard FM service delivery, monitoring contractor performance, planned and reactive maintenance, statutory compliance and quality standards. The role will undertake site inspections, monitor outstanding works and contractor performance, and act as a key liaison between Trust services and the Hard FM provider to ensure issues are identified, escalated and progressed to satisfactory completion.
The postholder is not responsible for the direct delivery or supervision of maintenance services but will support the Trust Hard FM Manager in ensuring contracted services are delivered safely, effectively and in accordance with contractual requirements.
The postholder will embed the Trust values and The North London Way across all aspects of the function.
Responsibilities
- Support the Trust Hard FM Manager in monitoring and assuring outsourced Hard FM services across Trust sites.
- Monitor contractor performance against specifications, KPIs, SLAs and contractual requirements.
- Undertake site inspections and quality checks of planned, reactive and remedial maintenance, escalating delays, backlogs and recurring failures.
- Monitor statutory compliance, maintenance records, certification and contractor evidence against relevant legislation, HTMs, HBNs, health and safety and estates standards.
- Monitor contractor attendance, response and completion times using CAFM systems and performance data.
- Inspect completed works and contractor compliance with Trust procedures, permits to work, safe systems of work and site requirements.
- Liaise with clinical and non-clinical services, Estates & Facilities teams and the Hard FM provider to resolve estates issues.
- Identify and escalate operational risks, compliance concerns, service failures and contractor performance issues.
- Support investigations into contractor incidents, complaints and service failures, tracking actions to completion.
- Maintain inspection, audit and performance records and support KPI reporting, dashboards and management information.
- Support financial and commercial contract monitoring as required.
- Promote safety, quality, customer service and continuous improvement, working flexibly across Trust sites to support service continuity and resilience.
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About the Trust
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
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Our Five-Year Strategy
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
- We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
- We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
- We promote flexible working and support staff with a range of health and wellbeing initiatives.
- NHS Discounts, generous annual leave and NHS pension scheme
- Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
For further details / informal visits contact:
Name: Deborah O'Halloran
Job title: Head of Hard FM
Email address: d.ohalloran@nhs.net
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