Hard Services Manager

Based in London

Role Summary

• Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
• Daily management of the Engineering team including compliance with company disciplinary processes and procedures.
• Control and monitor the performance of specialist service providers and subcontractors.
• To direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices.
• To complete the weekly operational performance reports to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Ensure SLA, KPI and audits scores are upheld to the agreed minimum standard and reported to the client on a regular basis.
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and the company Area Manager on all aspects of contract problems (defects & deficiencies).
• Continuously drive innovation, ESG and social value for both clients and company.
• To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• To ensure quality is maintained throughout the facilities.
• Ensuring business policies and processes are effectively communicated and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Plan and successfully deliver annual black building test and provide a comprehensive report to the client following completion.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.
• Drive quality, innovation and continuous improvement.