Brainotech IT Solutions GmbH
Hardware Deployment Engineer - Dispatch
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About the Company
BrainoTech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.
About the Role
The Hardware Deployment Engineer (L1) is responsible for providing senior-level technical support for network and desktop infrastructure, ensuring connectivity, performance, and timely resolution of network-related issues. This role ensures alignment between operational execution and business objectives while maintaining service quality, uptime, and SLA compliance.
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Key Responsibilities
- Receive, verify, and install IT hardware according to the BOM.
- Install and mount timeclocks, kiosks, thin clients, tablets, monitors, badge readers, PoE splitters, USB docks, and peripherals.
- Perform physical connections, power-on checks, and basic functionality testing.
- Troubleshoot basic hardware, connectivity, and installation issues on-site.
- Report missing, damaged, or faulty equipment and complete remedial work when required.
- Maintain installation records and provide site handover.
- Follow customer, site, health & safety, and equipment-handling standards.
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Required Qualifications
- Experience as an IT Field Engineer, Network Engineer, Infrastructure Engineer, Field Service Engineer, or similar.
- Hands-on experience with IT hardware installation and deployment.
- Knowledge of PoE, cabling, peripherals, and basic networking.
- Good troubleshooting, documentation, and communication skills.
- Ability to work independently at customer sites.
- Valid driving licence and willingness to travel.
- Comfortable performing physical installation work.
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