Wanstor
Hardware Engineer
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Department: Service Desk - LC
Location: Wanstor Hemel Hempstead
Description
We’re looking for an IT Hardware Engineer to take ownership of our hardware build and deployment operation from our Hemel Hempstead office.
This is a hands-on role combining IT hardware builds, device configuration and deployment with responsibility for stock, assets, and the smooth running of our build operation. You’ll make sure customer equipment is configured correctly, quality checked, documented, and ready for deployment, while helping us continually improve how we manage hardware fulfilment.
You’ll also provide day-to-day guidance to a Junior Hardware Deployment Engineer, making this a great opportunity for someone who enjoys being hands-on but is ready to take more ownership of an operation.
What You'll Do
- Build, configure, stage, and prepare IT hardware for customer deployments and service requests.
- Carry out quality checks on completed builds to ensure equipment meets customer requirements.
- Coordinate the day-to-day hardware build workload, prioritising requests and ensuring deadlines are met.
- Manage the receipt and shipment of customer hardware from our Hemel Hempstead office.
- Maintain accurate asset, stock, and inventory records.
- Ensure customer build documentation is accurate and up to date, identifying and resolving any gaps.
- Keep the hardware build environment organised, efficient, and operating to a high standard.
- Monitor stock levels and work closely with Procurement to ensure equipment is available when required.
- Coordinate hardware fulfilment requirements across different areas of the business.
- Provide day-to-day support, coaching, and guidance to our Junior Hardware Deployment Engineer.
- Identify risks to customer deliveries and escalate issues before they impact agreed timescales.
- Continually improve our hardware build, deployment, stock, and fulfilment processes.
- Provide regular updates on build workload, stock levels, procurement requirements, and delivery performance.
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What You'll Need
We’re looking for someone with experience in IT hardware deployment, device builds, asset management, stock control, or IT logistics who enjoys taking ownership and getting things done.
You’ll Ideally Have
- Experience building, configuring, or deploying IT hardware.
- An understanding of IT asset management, stock control, and hardware procurement processes.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent attention to detail, particularly around builds, assets, and documentation.
- A proactive approach to customer service and problem solving.
- The confidence to work independently and take ownership of day-to-day operations.
- Experience supporting or mentoring junior colleagues would be beneficial.
- A mindset focused on improving processes, efficiency, and quality.
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What You'll Love
- 🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- 📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- 🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- 🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- 🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
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