Arm
Hardware Technician
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About The Role
We are seeking an experienced Server Lab Infrastructure Engineer to support and advance our internal lab and compute infrastructure as a shared resource across multiple technical teams (SW Enablement, System Enablement, Platform Enablement). This role is central to ensuring reliable, secure compute environments — from bare metal server board bring-up through ongoing lab operations, cloud connectivity, and maintenance workflows.
While Arm embraces a hybrid work cadence, this role necessitates being on-site Monday through Friday, though we are open to some of those hours being remote.
You will own critical responsibilities spanning lab IT, networking, CI/CD systems, hardware board bring-up, server provisioning and maintenance, authentication services, and support escalations in both lab and public cloud environments. You will collaborate with procurement, datacenter partners, engineering teams, and internal users to enable high-performance development and validation workflows.
Key Responsibilities
- Support multiple engineering and enablement teams.
- Assist server hardware board bring-up lab requirements - setup, NW, infrastructure
- Manage lab IT & networking infrastructure, including switches, VLANs, DNS, DHCP, and connectivity validation.
- Maintain and enhance CI/CD services with emphasis on GitLab reliability, runners, pipelines, and integration with lab resources.
- Oversee backup, recovery, and scheduled maintenance procedures for lab systems and data stores.
- Administer MAAS instances for user profile management, authentication systems, and lifecycle maintenance.
- Execute server configuration automation, run provisioning scripts, and maintain configuration baselines.
- Coordinate Co-Lo handling and on-site infrastructure logistics (hardware staging, racking, cabling, power, remote access).
- Support Lab and Public Cloud LZ zone maintenance, ensuring security, compliance, incident response, and escalation handling for cloud services.
- Partner with procurement to specify, order, and onboard new compute and networking hardware aligned with lab and platform requirements.
- Provide platform enablement support — troubleshoot issues, document procedures, and train internal users on infrastructure best practices.
Required Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or related field, or equivalent experience.
- 7+ years of experience in systems infrastructure, data center operations, or lab / hardware bring-up environments.
- Strong understanding of networking fundamentals (VLANs, subnets, routing, DNS/DHCP).
- Experience managing CI/CD systems (GitLab preferred), runners, secret management, and pipeline scaling.
- Familiarity with automated provisioning tools (e.g., MAAS, PXE booting, Ansible, Terraform, or equivalent).
- Hands-on experience with Linux system administration and shell scripting (Bash, Python, etc.).
- Knowledge of backup and recovery systems, maintenance window planning, and service uptime SLAs.
- Experience supporting cloud environments and security escalations (AWS, Azure, GCP, or similar).
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Preferred Skills
- Prior experience in co-location (Co-Lo) environments and remote infrastructure management.
- Experience with server hardware bring-up, BIOS/firmware validation, board-level diagnostics, and provisioning workflows.
- Experience with lab orchestration and hardware test frameworks.
- Familiarity with public cloud LAD/Z zone configurations and security tooling.
- Strong documentation skills and ability to develop operational SOPs and runbooks.
- Comfortable with cross-team collaboration and interacting with both technical and non-technical stakeholders.
What We Offer
- A collaborative environment working with cutting-edge hardware and software platforms.
- Opportunity to shape lab infrastructure used across multiple engineering disciplines.
- Competitive compensation and benefits package.
- Professional growth and technical leadership opportunities.
Please note that no relocation package is available for this role.
Salary Range: $161,500-$218,500 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Our 10x Mindset
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm: https://careers.arm.com/10x-mindset
Use of AI in Your Application
At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application, and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact accommodations@arm.com so we can support you.
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Recruitment Adjustments and Accommodations
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed to the extent necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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