Leicestershire County Council
HART Coordinator (Internal Applicants Only)
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PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £32,070 - £34,359 per annum (pro rata for part-time) (Pay award pending)
Working Hours: 2 posts x 37 hours per week each (East)
Contract Type: Secondment - 12 months
Closing Date: 12th August 2026
Interview Date(s): Week commencing 31st August 2026
This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.
About the Role
The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.
Key Duties:
The purpose of the job is to:
- Be part of a team that acts as the first point of contact for all internal and external customers to the HART service.
- Accept initial referrals (including out of hours) into the service.
- Triage and risk assess referrals against the HART service criteria and transfer to appropriate pathway for Duty Officers & Programmers to allocate work.
- To provide advice and guidance for all referrals which do not meet the criteria for a direct care response.
- Prioritise urgent referrals to meet key performance indication response times within a two-hour window.
- Allocate and co-ordinate work with appropriate response. Provide handover to the next shift and escalate any issues or concerns to the Senior Coordinators or out-of-hours HART Manager as appropriate.
- Embed collaborative working with health partners and other stakeholder.
- Complete onward referrals to care pathway teams as appropriate and necessary.
- Provide advice and guidance to other Referral, Duty & Programming and Service Contact and Triage staff as appropriate.
It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays. A flexible approach to work, access to a vehicle and drivers’ licence and an Enhanced DBS is required.
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For information on our approach to the recruitment of ex-offenders, please see our policy statement [https://www.leicestershire.gov.uk/sites/default/files/2023-04/recruitment-of-ex-offenders-policy-statement.pdf].
About You:
- Level 3 Diploma in Health and Social Care or substantial social care experience.
- Effective planning, managing and prioritising working and meeting deadlines.
- Experience of working with other agencies and/or working in a multi-agency environment to identify and meet needs with creative and pragmatic solutions.
- Ability to continuously update knowledge, implement and introduce systems to evidence adherence to legislative/regulatory standards and service frameworks relevant to the service.
- Be able to effectively manage, motivate, lead staff and develop trust within the team and encourage team members to build positive, trusting relationships with each other, across departments and with customers, service users, and partners.
- To liaise with service users and their families regarding any package of care offers following receipt of communication through the brokerage team as appropriate.
- To support the development of systems, processes and procedures under the direction of the HART Manager to ensure services maintain comprehensive end to end processes. To use Information Technology applications e.g. Microsoft Outlook, Word, Excel and database applications.
In addition, we also expect you to share our commitment to our values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1004] and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer [https://www.gov.uk/government/collections/disability-confident-campaign].
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For further information regarding this position please contact Jane Wesson HART Recruitment and Quality Manager:
E-mail: jane,wesson@leics.gov.uk [jane,wesson@leics.gov.uk]
Tel: 01163053218
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
Get help with your application
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If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1001] section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1006]
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/the-application-process]
Our Organisational Values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/1004]
Our Employee Benefits [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/employee-benefits]
Working for Us [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/an-inclusive-workplace]
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