Wycombe Abbey
Head Custodian
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Job Title: Head Custodian
We seek an experienced Head Custodian to lead and manage the School's Custodian Team, helping to ensure the safety, security and smooth operation of the School. This key role is responsible for delivering a professional, customer-focused service that supports pupils, staff, visitors and contractors whilst they are on the School site.
Reports to: Estates Manager and ultimately responsible to the Headmistress.
Contract:
- This is a full-time, permanent contract.
- The first three months will be a probationary period.
Hours of Work:
- 40 hours per week.
- Working hours will be agreed in advance with the Estates Manager and arranged flexibly to meet the operational needs of the School and the 24/7 Custodian Service.
- The post holder will be expected to maintain a visible management presence, attend key meetings and School events, and work evenings and weekends where required.
- The post holder will also be expected to respond to significant operational incidents and emergencies outside normal working hours in accordance with the School's Emergency Response Plan.
Holiday:
- 30 days per annum, plus bank holidays.
Salary:
- £40,000-£45,000 per annum.
Responsibilities
As Head Custodian, you will lead, manage and develop the Custodian Team, promoting a professional, accountable and customer-focused culture. You will be responsible for managing the School's 24/7 Custodian Service, including staffing, deployment, shift handovers and operational cover, while maintaining operational resilience through effective contingency planning and the management of departmental resources and equipment.
- Oversee security procedures, patrols, site access arrangements and security systems, as well as visitor, vehicle, key and access arrangements in accordance with School procedures.
- Coordinate operational responses with relevant School departments, Emergency Services and other agencies as required.
- Oversee the Custodian First Responder function, ensuring incidents and emergencies are handled safely, proportionately and escalated appropriately.
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A key aspect of the role is ensuring the Custodian Team provides a professional, courteous and helpful service to pupils, staff, visitors, contractors and the wider School community. The Head Custodian will build effective working relationships across the School, coordinate support for School events, visitors and contractors, oversee the effective management of deliveries, post and parcels, and promote high standards of customer service across the team.
The Head Custodian will also promote a positive culture of health, safety, safeguarding and compliance within the Custodian Team, ensuring the department operates in accordance with relevant legislation, School policies, procedures and safe systems of work.
Requirements
The ideal candidate will have:
- Proven experience of managing an operational, security or customer-facing service.
- Experience of leading and developing teams in a 24/7 or similarly demanding operational environment.
- Good knowledge of security operations, risk management and emergency response.
- Good understanding of relevant Health & Safety, fire safety and safeguarding requirements.
- Experience within an educational, boarding or similarly complex environment would be advantageous.
About Wycombe Abbey
Wycombe Abbey is a world-class full-boarding school for girls, located on a beautiful site in the centre of High Wycombe. With its distinctive heritage, magnificent 170-acre campus and impressive resources, the School provides an outstanding education for 650 pupils aged 11-18.
- We have been at the forefront of girls' boarding education for over 125 years.
- Superb academic outcomes are the School's hallmark and pupils regularly secure places at the most prestigious universities across the globe.
- Wycombe Abbey encourages curiosity, innovation, leadership and delight in learning among its pupils.
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The School benefits from easy access to London (24 minutes to Marylebone), the Chiltern Hills and attractive towns such as Marlow, Henley-on-Thames and Beaconsfield. Heathrow is also just 20 miles away plus good transport links to other London airports.
Benefits
Benefits of working at Wycombe Abbey include:
- Enrolment in the School's generous pension scheme.
- Fee remission at Wycombe Abbey and selected prep schools.
- Generous CPD training and development scheme.
- Free parking.
- Free meals.
- Free use of the Sports Centre.
- Free eye tests.
- Access to the Employee Assistance Programme.
How to Apply
Applicants should apply through TES, with a covering letter addressed to the Headmistress, Mrs J Duncan. Should you have any questions then please do not hesitate to contact the HR Team on 01494 895575 or hr@wycombeabbey.com.
Closing date for applications: 6 September
Interview date: 16 September
We reserve the right to appoint to this position before the closing date, should we receive a high volume of suitable early applications.
Important Information
Wycombe Abbey is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be subject to an enhanced DBS check. It is an offence to apply for this role if you are barred from engaging in regulated activity with children.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore all applicants are required to declare all unspent convictions and conditional cautions, and any spent convictions or adult cautions that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).
We are an equal opportunities employer. Registered Charity No. 310638.
Wycombe Abbey is a Disability Confident Committed Employer.
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