ICBC Standard Bank Plc
Head eClient Services
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Head eClient Services
eClient Services is a key offering within the Global Markets department, specialising in eMarkets. The team are the principal point of contact for external clients and internal users of the Bank’s eMarkets platforms globally. The team primarily support a range of electronic trading platforms across FX, Fixed Income and Metals.
What you'll be doing
The role is to manage all eMarket Client Services activities for FX, Fixed Income and Metals products. The role will face off to Global Markets Head of eMarkets and will collaborate with I.T. to build and maintain the Global support model. The role is based in London but will work with team members in other jurisdictions, and with other global teams.
The successful candidate will be a Subject Matter Expert (SME) for eMarkets within the Bank responsible for capturing, enabling and controlling e-channels, project management, incident management, ongoing support for internal and external stakeholders, and the production of management information.
eChannels – capture, enable & control
- Work with Sales and Trading as SME to configure eplatforms to meet business objectives
- Understand eMarkets front to back architecture and ensure its effective operation
- Promote eMarkets products and provide training to internal and external customers
- Work alongside IT to prioritise business requirements and maintain a global support model
- Administration, including onboarding of eMarkets clients including API/ECNs, gathering requirements, configuration, reconciliation and monitoring of client activity
- Provide training across the portfolio to sales, traders, external and internal clients as appropriate
- Support and contribute to eMarkets projects as and when required
- Respond to audit, compliance, and regulatory requests related to eTrading platforms and activity
- Ensure effective coordination between other eClient Services team members and be responsible for communicating daily handovers and cover
- Closely liaise with internal and external clients such:
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Incident Management
- Provide 1st Line Support to internal and external stakeholders and co-ordination with IT and vendors
- Manage investigation to resolution of client/e-trading issues such as trade or pricing issues and the inability to trade or use specific functionality
- Take ownership and accountability of customer queries and problems; run real-time management and co-ordination of system outages with IT support
MI
- Develop and deliver relevant, and accurate MI to management on client and platform performance. Client MI may encompass wider eMarkets and non eMarkets client activity
Conduct
- Maintain an awareness of and comply with all Regulations, policies and procedures relevant to ICBCS
- Uphold the values of the firm
- Escalate all significant regulatory or compliance issues immediately through appropriate channels
- Ensure all mandatory training is complete
What you'll need to be successful
We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch.
- eMarkets SME: sound understanding of electronic trading architecture and configuration. Knowledge of eFX and / or eMetals landscape, technologies and market participants
- Experience operating within Client Services or a similar role facing off to front office stakeholders
- Understanding of regulatory environment and impact on eMarkets
- Proficient in Microsoft Office / PowerBI
- Experience with smartTrade, TT and Ffastfill platforms is preferred
- Experience with ECNs such as Bloomberg, FXAll, 360t, Integral, BidFX
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York.
Get help with your application
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We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.
Our vision statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity.
We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
What’s in it for you?
Financial
- market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
Hybrid working
- the option to work remotely up to two days per week, depending on the role.
Family
- 6 months maternity leave at full pay, 4 weeks paternity leave at full pay and enhanced shared parental leave pay. Coaching for family leave returners and access to emergency care via My Family Care. Paid fertility and miscarriage leave.
Wellbeing
- private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange, Employee Assistance Programme and menopause policy.
Community
- paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
Development
- a suite of opportunities to build the skills you need to excel in your role.
If you’re excited about becoming part of our team, get in touch. We’d love to hear from you!
ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.
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