Minor Hotels Europe and Americas
Head Host (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
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Head Host
For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are looking for an exceptional Head Host to lead our guest arrival experience and reservations operation. As the face of the restaurant, you will create unforgettable first impressions, build lasting guest relationships and ensure every arrival feels effortless, personal, and luxurious.
Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards, and guest experience that set the hotel apart.
Key Duties & Responsibilities
- Deliver a warm, professional, and personalized welcome, ensuring every guest feels valued from the moment they arrive.
- Oversee the restaurant reservations operation, managing bookings, guest preferences, and special requests with accuracy and attention to detail.
- Act as the primary point of contact for VIP guests, special occasions, and high-profile reservations.
- Build genuine guest relationships, recognizing returning guests, and anticipating their individual preferences.
- Manage table allocations and seating strategies to optimize guest satisfaction and support a seamless service flow.
- Work closely with the Restaurant, Bar, Kitchen, and Front Office teams to deliver a memorable luxury guest journey.
- Handle guest enquiries, feedback, and special requests with professionalism, confidence, and discretion.
- Monitor reservation trends and guest feedback, identifying opportunities to enhance the guest experience.
- Ensure every guest interaction consistently reflects the luxury service standards and values of the Colbert Collection.
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How can you succeed in this role
- Previous experience as a Head Host, Host, Guest Relations Executive, Reservations Executive, Maître, or similar role within luxury hospitality or fine dining.
- Passion for creating personalized and memorable guest experiences.
- Strong understanding of reservations management and luxury guest service.
- Excellent communication and interpersonal skills with a natural hosting presence.
- Confidence managing VIP guests and complex guest requests.
- Exceptional organizational skills and attention to detail.
- Professional, polished, and guest-focused approach.
What You Can Expect
At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
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- Competitive compensation package
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
✨ Join us at The Westdill Mayfair Colbert Collection Talent Day on 10 September. Meet our Hiring Managers, take part in on-the-day interviews, and discover exciting career opportunities as part of our opening team. Whether you’re looking for a new challenge or know someone who is, we would love to meet you both. Feel free to bring a friend!
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
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