St. Regis Hotels & Resorts
Head Host/Hostess, Pre-Opening - The St. Regis London
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Additional Information
Job Number: 26096683
Job Category: Food and Beverage & Culinary
Location: 37 Conduit Street, London, United Kingdom, W1S 2YF
Schedule: Full Time
Located Remotely?: No
Position Type: Non-Management
Head Host/Hostess
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Head Host/Hostess, you will lead the reception team within our restaurant, ensuring a seamless and refined arrival experience while overseeing the smooth coordination of seating and guest flow. You will act as the first impression of the venue and set the tone for exceptional service, while supporting the team through guidance, organisation and leadership. This role is ideal for a polished and confident professional who thrives in a luxury environment and takes pride in delivering impeccable guest experiences.
Key Responsibilities
- Lead, supervise and support the host team to ensure service standards are consistently met
- Welcome and acknowledge guests warmly, creating a memorable first impression
- Manage reservations and seating plans to optimise service flow and guest experience
- Monitor the dining area for capacity, service quality and guest satisfaction
- Ensure all host areas, menus and reception spaces are maintained to the highest standards
- Conduct opening and closing duties, ensuring readiness and organisation of the venue
- Support training and development of host team members
- Address guest feedback and concerns professionally, ensuring timely resolution
- Coordinate with restaurant, bar and kitchen teams to ensure seamless service delivery
- Maintain accurate records, reports and inventory related to the host desk
- Identify opportunities to improve efficiency, service quality and guest satisfaction
- Follow all health, safety and company policies and procedures
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Core Competencies
We are seeking a confident and service-driven leader who demonstrates exceptional organisational skills and a passion for guest experience. You should have:
- Proven supervisory experience in a host/hostess or reception role, ideally within a luxury or high-end restaurant
- Strong understanding of restaurant operations and guest service standards
- Excellent attention to detail and commitment to presentation and service excellence
- Ability to work efficiently in a fast-paced, high-standards environment
- Strong organisational skills, with the ability to manage reservations and seating flow effectively
- Excellent communication and interpersonal skills, with a warm and engaging approach
- A proactive mindset, anticipating guest needs and driving service improvements
- Impeccable personal presentation aligned with luxury brand standards
- A collaborative approach, working seamlessly with colleagues across departments
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
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Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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