Your Responsibilities Will Include

• Leading, motivating and developing the Housekeeping team to deliver consistently high standards.
• Ensuring bedrooms, public areas and back-of-house areas meet Hilton's cleanliness and presentation standards.
• Planning daily operations and deploying the team effectively according to occupancy and business requirements.
• Managing departmental rotas, productivity and labour costs.
• Recruiting, onboarding, training, coaching and developing team members.
• Carrying out regular room and public-area inspections and addressing standards promptly.
• Managing performance, attendance and conduct effectively and fairly.
• Creating a positive working environment where team members feel valued, supported and accountable.
• Working collaboratively with Front Office, Maintenance and other departments to resolve guest and operational issues.
• Managing linen, amenities, equipment and departmental stock effectively.
• Ensuring compliance with Health & Safety, COSHH and all relevant hotel policies and procedures.
• Identifying opportunities to continuously improve standards, productivity and the overall guest experience.

Essential Criteria

What we're looking for

To Be Considered For This Position, You Must

• Have previous experience as a Head Housekeeper within a hotel environment OR a minimum of 3 years' experience as a Deputy/Assistant Head Housekeeper.
• Have significant experience leading and managing a housekeeping team within a busy hotel or similar hospitality environment.
• Demonstrate excellent knowledge of housekeeping operations, room standards and quality control.
• Have proven experience of managing rotas, staffing levels and departmental productivity.
• Be able to lead, motivate, coach and develop a diverse team.
• Have strong organisational skills and the ability to prioritise effectively within a fast-paced operation.
• Have excellent attention to detail and a genuine commitment to delivering high standards.
• Demonstrate strong communication and interpersonal skills, with the ability to build positive relationships across departments.
• Be confident managing performance and addressing operational issues when standards are not being achieved.
• Have a good understanding of Health & Safety and COSHH requirements within a housekeeping environment.
• Be comfortable using hotel systems and basic Microsoft Office applications.
• Have the flexibility to meet the operational requirements of the hotel

Desirable Criteria

While Not Essential, The Ideal Candidate Will

• Have previous experience working within a recognised international hotel brand, ideally Hilton or a comparable full-service hotel brand.
• Have experience working within a branded hotel environment, with a strong understanding of brand standards, quality assurance and guest experience expectations.
• Have experience managing a Housekeeping department within a high-volume, full-service hotel.
• Have previous experience of Hilton systems, standards and ways of working.
• Demonstrate a track record of improving housekeeping standards, team performance and guest satisfaction.
• Have experience supporting or preparing for brand quality audits or inspections.
• Previous Hilton experience would be advantageous but is not essential

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Belfast

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.