The Shrewsbury and Telford Hospital NHS Trust
Head & Neck Coordinator
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Job Overview
An exciting opportunity has arisen due to promotion for a Band 5 Head & Neck Coordinator 37.5hrs per week to join the Head & Neck and Ophthalmology Centre at The Shrewsbury & Telford NHS Trust. The post holder will be based at the Princess Royal Hospital but may be required to cross site to The Royal Shrewsbury Hospital.
The successful post holder will work with the Head & Neck and Ophthalmology Centre, as well as corporately with all Trust employees in delivering the Trust’s overall strategic objectives.
The post holder will work with the management team to ensure consistent delivery of required 18 week RTT, 28 day cancelled operation and 31 and 62 day cancer standards.
The post holder will work independently within clearly defined policies and procedures, with advice available at all times.
Main duties of the job
- The successful candidate will deliver on agreed performance targets and work with the Centre management team to manage variances.
- To identify capacity and demand variances and monitor these plans on a monthly basis.
- To work with the management team to implement best practice across the Centre.
- Prepare and provide regular, timely and accurate information to the Operational Manager & Assistant Operational Manager using appropriate analytical and presentation techniques using data extracted from the Trust’s patient-based information systems.
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Working for your organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
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Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
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