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About The Role
The Head of Account Management – EMEA/APAC is a client-facing commercial leader, not a back-office manager. The role spends significant time with customers - on client calls, executive reviews, and on-site meetings across the region – and uses that first-hand insight to set retention and growth strategy for a distributed team of Account Managers, combining deep customer intimacy with a strategic operating mindset across culturally diverse, multi-jurisdictional markets.
Client Leadership & Executive Presence
- Spend meaningful, protected time in front of customers: renewal calls, executive business reviews, escalations, and on-site visits
- Act as executive sponsor for the region's most strategic accounts, building relationships with senior client stakeholders
- Be the senior face of PEI in the region – at client meetings, industry events, and market visits
- Bring first-hand client insight back into regional strategy, coverage decisions, and product conversations
Regional Retention & Growth Strategy
- Own the retention strategy for EMEA and APAC, with accountability for forecast accuracy, NRR, and churn mitigation
- Set a multi-year regional account strategy adapted to local market dynamics, client maturity, and competitive context
- Use satisfaction signals and early-warning indicators from Client Engagement, intervening personally on at-risk accounts
Strategic Team Leadership
- Lead a geographically distributed team of Account Managers across multiple languages and jurisdictions
- Coach in the field, not just in reviews: join Account Managers on live client calls and negotiations to develop capability through example
- Implement consistent frameworks for account planning, renewal forecasting, stakeholder engagement, and value delivery
- Own talent development, performance feedback, and succession across the regional team
- Allocate coverage strategically across pods, tiers, and markets as the portfolio evolves
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Growth Alignment & Commercial Collaboration
- Drive account plan execution that supports expansion goals and aligns with product strategy
- Coordinate with Commercial Acquisition to sequence expansion efforts and assign ownership
- Embed greenfield insight into planning conversations to support multi-product strategies
Voice of the Client & Strategic Integration
- Champion the client perspective in global account management forums and planning cycles
- Report on renewal progress, risk accounts, and cross-functional dependencies with insight drawn from direct client contact
- Surface client feedback to inform product localization and market-specific development
About You
Requirements
Qualification & Experience
- Proven track record as a team leader managing geographically distributed account management teams
- Demonstrated success leading regional P&L with accountability for retention, NRR, and growth
- Strong experience managing complex, multi-jurisdictional teams with cultural and linguistic diversity
- Proven ability to balance hands-on client engagement with strategic leadership responsibilities
- Experience leading through matrixed organizational structures and cross-functional collaboration
- Track record of successful client-facing role with executive-level relationship experience
- An interest in Private Markets and enthusiasm to learn more about the industry
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Technical Skills
- Proficiency in account planning, forecasting, and retention strategy development
- Strong analytical and data interpretation skills for retention metrics, NRR, and churn analysis
- Financial acumen and P&L management experience
- Experience with CRM platforms and sales operations (Dynamics 365 preferred)
- Strong verbal and written communication, including ability to present to senior stakeholders
Personal Attributes
- Strategic thinker: ability to balance long-term market strategy with day-to-day operational excellence
- Executive presence: confidence and polish in client-facing and internal executive interactions
- Strong leadership and coaching ability: demonstrated success developing and retaining high-performing teams
- Cultural intelligence: comfort navigating diverse markets, languages, and business practices
- Relationship builder: natural ability to establish trust and deep connections with clients and team members
- Results-driven: focus on delivering measurable commercial outcomes and accountability
- Resilient and adaptable: ability to lead effectively in evolving markets and ambiguous situations
- Collaborative: demonstrated ability to influence and work effectively across organizational boundaries
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Skills
Account Management
Retention Strategy
NRR Management
P&L Management
Executive Presence
Stakeholder Engagement
Team Leadership
Churn Mitigation
Account Planning
Forecasting
CRM Proficiency
Cross-functional Collaboration
Cultural Intelligence
Strategic Planning
Client Relationship Management
Commercial Strategy
Location