Adaptable Recruitment
Head of Account Management
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Head of Account Management
Location: Skelmersdale (Hybrid, multi-site)
Salary: Up to £67,000 - DOE + Car Allowance + Bonus
Working Pattern: Permanent, Full-Time
The organisation operates across multiple UK locations, and this role will require regular on-site presence and travel to build visibility, strengthen internal collaboration, and enhance client relationships.
The Opportunity
We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients.
As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function — driving retention, unlocking account value, and shaping customer strategy at a senior level.
This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy.
The Role
This position will lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output.
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Key focus areas include:
- Owning and delivering the company-wide revenue forecast, aligning to budget and YE forecasts
- Driving customer retention strategies that protect and expand long-term revenue
- Identifying and converting organic growth opportunities within key accounts
- Acting as executive sponsor for strategic and high-value client relationships
- Leading structured account reviews, pipeline discussions, and performance analysis
- Supporting pricing strategy, contract negotiations, and margin improvement
- Collaborating cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding
This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity.
The Ideal Candidate
- Proven leadership experience within Account Management / Client Services / Commercial roles
- Strong track record of retaining and growing complex B2B accounts
- Experience managing and developing high-performing client-facing teams
- Confident ownership of forecasting, revenue accountability, and commercial decision-making
- Ability to influence senior stakeholders internally and externally
- Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable
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The Individual
- Commercially driven, with a strong sense of ownership
- Relationship-led, with the credibility to engage at senior client level
- Data-informed but people-focused in leadership style
- Comfortable balancing strategy with operational delivery
- Resilient, proactive, and solutions-oriented
Why This Role
- Genuine opportunity to shape and elevate the Account Management function
- Direct influence on business performance and strategic direction
- High visibility with senior leadership and decision-makers
- A stable, well-invested business with ambitious growth plans
- Strong emphasis on long-term relationships over transactional business
Package & Benefits
- Basic salary: Up to £67,000 per annum - DOE
- Car allowance: £5,400 per annum
- Performance bonus: Up to £10,000 per annum
- 26 days annual leave + 8 bank holidays
- Pension scheme
- Cycle to Work scheme & retail discounts
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