Head of Account Management

• Own your own book of business. Take clients end-to-end, from delivering their Goodfit dataset (in collaboration with our Solutions team) and guiding them through configuration and best practice, to owning renewal and expansion.
• Play a consultative role. Advise on best practice, challenge assumptions and contribute to a more effective GTM motion. Validate constantly that we've mapped the right market and enriched it with the data their plans need - the right account, at the right time, with the right message in a way that is consistent and enhances the customer’s current GTM playbook.
• Make the data usable. Help clients integrate Goodfit into their CRM (e.g. SFDC, HubSpot), sequencing tools (e.g. Salesloft, Lemlist) and data warehouses (e.g. Snowflake).
• Coach and develop the team. Run the 1:1s, call reviews, and skill-building that raise the level of every Account Manager in the team, prioritising their success and development.
• Build the playbook. Create the processes, playbooks and best-practice documentation that make account management success repeatable, with consistent measurement of client health, and workflows for onboarding and expansions.
• Own and execute the renewal and expansion revenue strategy. Set the Account Management strategy for hitting and exceeding targets for retention, expansion and forecast accuracy across the client base, with a focus on adoption-led growth.
• Represent the voice of the customer. Work with Product and Engineering to guide the roadmap, and partner with Sales and leadership on the new business handoff and cross-functional alignment.

We’d love to hear from you if you have:

• Commercial experience, and time spent coaching. Significant experience in sales, growth or account management within SaaS or data industries, including time managing or coaching others. We’d expect to see 3-5 years experience in an Account Management role, and you’ll be used to ~£1M ARR books of business.
• A track record against revenue targets. You've met or exceeded them, ideally in a retention or expansion-focused commercial role. We expect you to have a proven track record of closing expansion business year on year.
• Stakeholder skills at both levels. You're confident in - and passionate about - developing key stakeholder relationships and mapping client buying committees, at both individual-contributor and strategic levels. Experience working cross-functionally with Product & Engineering teams is beneficial.
• Builder instincts. You've built or improved processes, playbooks or frameworks for a commercial team, not just followed them.
• Appetite for both halves of the job. You're excited by commercial day-to-day activities as well as building processes and coaching others to do the same.
• Startup appetite. You're excited about working collaboratively at a fast growing Series A startup.
• A growth mindset. A proactive learner who thrives in fast-paced environments and goes looking for the next challenge, without needing it driven by someone else.
• Product curiosity. You're passionate about innovative software products and eager to contribute ideas for improvement.
• In-person availability. You're willing to come into our London office (by Liverpool Street) at least 3 days per week.

What we offer:

• Competitive base salary and OTE
• 38 days annual leave incl. bank holidays
• Pet friendly London HQ with gym & showers
• EMI Share Option scheme for every employee
• Generous pension with salary sacrifice option
• Enhanced Parental Leave & Return-to-Work
• Private Health Insurance
• Subsidised Gym Memberships
• Cycle To Work Scheme
• £1,500 Learning & Development Budget
• Quarterly offsites with the team
• Regular socials & events

We are prioritising hybrid candidates for this role, and benefit from coming together several days a week in our London HQ [Shoreditch/Liverpool Street].