XPENG
Head of Aftersales-UK(A230564)
Watford
Posted about 7 hours ago
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Responsibilities
- Responsible for developing the overall after-sales service strategy for the brand in Mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service.
- Provide support and management to dealers in all aspects such as spare parts, training and claims.
- Supervise dealers' implementation of service standards, and formulate and implement commercial policies.
- Responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results.
- Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability.
- Responsible for the effective development and implementation of market service activities.
- Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry.
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Requirements
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- 8+ years of experience in automotive OEM after-sales service field, successful after-sales service system construction and performance (e.g. parts fulfillment rate, after-sales service satisfaction, etc.), new energy vehicle enterprises are preferred, as well as team management experience;
- Rich local after-sales service related third-party resources, as well as after-sales service channel resources;
- Good communication and coordination skills, planning and execution skills; relationship building and maintenance skills;
- Excellent communication skills in English;
- Accept short-term overseas travel, e.g. China, etc;
- Excellent business communication and coordination skills, analytical problem solving skills, learning ability and stress tolerance.
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Skills
After-sales Strategy
Spare Parts Management
Warranty Management
Dealer Management
Customer Satisfaction
Team Management
Market Service Activities
Analytical Problem Solving
English Communication
Strategic Planning
Execution Skills
Relationship Building
Location