ELC Beauty LLC
Head of Agency and Creative Operations
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Description
The Estée Lauder Companies is seeking an inspiring and commercially minded Head of Creative Operations to lead the transformation of our UK&I content ecosystem. Reporting to the VP, Enterprise Marketing & Data, you will translate our new Global Operating Model into a clear, connected and future-focused UK&I content strategy and operating model.
You will bring together internal creative capabilities, strategic agency partners, freelancers and global-to-local content delivery into one cohesive model—ensuring the right work is prioritised, delivered in the right way and supported by the right investment.
This is a pivotal leadership role at the heart of our UK&I business. You will work closely with Brand Leadership, Finance, Procurement, Legal, Data and Media teams to establish an effective, scalable and high-performing content ecosystem that supports our commercial priorities and brings our brands to life with creativity, consistency and impact.
Key Responsibilities
- Lead the transformation of the UK&I content operating model, translating global principles into a clear and locally relevant approach.
- Define and implement a cohesive UK&I content strategy aligned to business, brand and commercial priorities.
- Establish how content work is prioritised, commissioned, delivered and resourced across the UK&I ecosystem.
- Align content demand, investment and capacity to the areas of greatest commercial opportunity.
- Make clear and commercially informed trade-offs when demand exceeds available resources.
- Provide senior leadership across internal creative capabilities, agency partners and freelancers.
- Build strong, collaborative partnerships with Brand Leadership, Finance, Procurement, Legal, Data and Media teams.
- Create effective ways of working, governance and decision-making across the content ecosystem.
- Champion continuous improvement across quality, effectiveness, efficiency and innovation.
- Ensure the operating model remains scalable, flexible and future-focused as business and consumer needs evolve.
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Qualifications
What You’ll Need to Be Successful
- Significant experience leading creative operations, content transformation or a similar function within a complex, multi-brand or matrixed organisation.
- A strong understanding of the UK&I commercial landscape, brand strategy and integrated marketing priorities.
- Demonstrable experience designing and implementing operating models that connect people, partners, processes and investment.
- The ability to translate strategic ambition into practical, measurable ways of working.
- Strong commercial and financial acumen, with confidence in prioritising investment and making informed resource allocation decisions.
- Proven experience leading and influencing senior stakeholders across multiple functions.
- A collaborative leadership style, with the ability to build trust and create clarity in complex environments.
- Experience managing internal creative teams and external agency or freelance partnerships.
- Strong judgement, decision-making skills and the confidence to make difficult trade-offs.
- A passion for creativity, innovation and operational excellence, with a focus on delivering meaningful impact for our brands and consumers.
- Excellent communication and influencing skills, with the ability to inspire teams and bring people with you through change.
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Join The Estée Lauder Companies and help shape the future of content across the UK&I—connecting creativity, collaboration and commercial impact to create meaningful experiences for our consumers.
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