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Head of Ancillary Sales (Head of Tembo One)
🏡We’re on a mission to make home happen
We’re proud to be an award-winning homebuying platform, offering market-leading savings accounts and award-winning mortgage advice to make homeownership possible for a new generation.
Our culture is built around three core values:
- Find a way: We innovate relentlessly and leave no stone unturned to help our customers get the keys to their new home
- It's all about the people: We’re involved in the biggest decision of our customer’s lives. Incredible service, care and communication is non-negotiable. If you don’t like it, change it
- If you don’t like it, change it: As a fast-scaling startup, every voice matters. We listen to the data, challenge the status quo, and constantly evolve to do the best for our customers
We’re also proud to be backed by leading venture funds including Goodwater Capital and Aviva, alongside ethical champions like Fair by Design, Barrow Cadbury, Big Society Capital, and the Joseph Rowntree Foundation.
🚀 Where we need your help
We recently launched Tembo One, our all-in-one, fixed-price homebuying bundle that seamlessly combines legal, survey, insurance, mortgage, and moving services under one roof.
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It’s already transformed how our customers buy homes, and now we’re looking for a dedicated leader to supercharge its growth across the business. This is an exciting product with lots of opportunity to grow, so we’re looking for someone with exciting ideas and the energy to drive it forward.
- Drive growth & quality: Take full ownership of Tembo One’s sales targets and quality benchmarks, ensuring high customer satisfaction and smooth partner relationships
- Coach & inspire: Work with Product Marketing and our Sales team to design training programmes, conduct hands-on call coaching, and introduce creative gamification and incentives that keep our adviser team energised.
- Nurture external partners: Own the relationship with our external partners who are key to the success of Tembo One.
- Build frictionless workflows: Work hand-in-hand with Product, Tech, Ops and Marketing to refine digital processes, eliminate bottlenecks, and improve customer journeys.
- Lead with data: Analyse customer journeys from initial quote to completion to identify opportunities for growth and improvement.
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🌟Who you are:
- An energetic coach & leader: You have proven experience in sales management, coaching, or account management (ideally within mortgage brokerage, estate agency, or legal tech environments).
- A master motivator: You know how to engage busy operational teams, using empathy, coaching, and fun incentives to drive conversion.
- A collaborative problem solver: You enjoy bringing people along with you, combining customer insight and data to continuously improve user journeys within a regulated environment.
- A strong partner manager: You build trust easily and know how to manage high-value external corporate relationships.
- Thrive on ambiguity: We move fast at Tembo and we don’t always have all the answers upfront, so being able to create clarity in ambiguous, fast-moving environments is key.
Ultimately, we want to build the best product and service that helps our customers save time, money and stress when buying their first home, and you’ll help steer us in the right direction.
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Jessica, London
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