Mastercall Healthcare
Head of Business and Commercial Development
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Head of Business & Commercial Development
Mastercall Healthcare, Stockport | Hybrid Working
Competitive Salary £60,000 (dependant on experience) + Benefits
Lead Growth. Create Impact. Shape the Future of Healthcare.
Mastercall Healthcare is a successful, values-driven social enterprise delivering innovative out-of-hospital healthcare services across Greater Manchester and beyond. Over recent years, we have transformed and diversified our organisation, expanding our urgent and primary care services, developing strategic partnerships, investing in digital technologies, and creating innovative business intelligence and technology solutions that support healthcare providers to deliver better patient outcomes.
As we enter the next phase of our growth journey, we are seeking an ambitious and commercially astute Head of Business & Commercial Development to help shape our future. This is a rare opportunity to join an organisation where commercial success directly supports our social purpose: improving the health and wellbeing of the communities we serve.
About the Role
Reporting to the COO / Director of Operations, Strategy & Transformation and working closely with our Executive Team, you will lead the development and delivery of Mastercall's commercial growth strategy. You will be responsible for identifying, developing, and securing new business opportunities across our diverse portfolio of services, with a particular focus on urgent and primary care services, contact centre healthcare solutions, digital transformation, business intelligence, and technology services.
This role extends far beyond traditional bid management. We are looking for someone who can identify emerging opportunities, understand market challenges, build strategic partnerships, develop innovative solutions, and create sustainable income streams that support long-term organisational growth. You will play a leading role in helping Mastercall navigate an evolving healthcare landscape, working across organisational boundaries and developing partnerships that create value for patients, commissioners, and healthcare systems alike.
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What We're Looking For
We are seeking a proven commercial leader with:
- A successful track record of business development, income generation, and commercial growth within healthcare, public services, social enterprise, or technology-based environments.
- Experience of developing and winning complex tenders, securing contracts, and building strategic partnerships.
- Strong understanding of NHS commissioning, procurement, and healthcare delivery models.
- The ability to identify market opportunities and translate them into commercially viable propositions.
- Experience of working with senior stakeholders including Boards, Executive Teams, commissioners, and partner organisations.
- Excellent commercial, analytical, and negotiation skills.
- A strategic mindset combined with the drive and determination to deliver tangible results.
Whilst experience within healthcare is highly desirable, we are also interested in hearing from candidates with transferable commercial expertise gained within related sectors, particularly where innovation, partnership working, and complex stakeholder management are fundamental to success.
Why Join Mastercall?
At Mastercall, we're proud to be different. As a social enterprise, every pound we generate is reinvested into improving services, supporting our workforce, and enhancing care for our communities.
This role offers the opportunity to:
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- Influence the strategic direction of a growing healthcare organisation.
- Work directly with Executive leaders and key system partners.
- Lead high-profile business development and transformation initiatives.
- Drive innovation across healthcare, digital, and technology services.
- Build new markets, partnerships, and revenue streams.
- Make a genuine difference to healthcare outcomes at scale.
Most importantly, you'll be joining an organisation that combines commercial ambition with a clear social purpose.
About Us
Our vision is simple: Enhancing lives... because we CARE.
We are passionate about delivering the highest quality healthcare, investing in our people, and maximising innovation and technology to improve patient care and community outcomes. If you are excited by the challenge of creating sustainable growth, developing innovative partnerships, and helping shape the future of healthcare delivery, we would love to hear from you.
Further Information
For full details of the role, responsibilities, and person specification, please review the Job Description via the link below:
https://mastercall.org.uk/wp-content/uploads/2026/09/Head-of-Business-and-Commercial-Development-JDPS-002.pdf
Closing Date: Monday 28th September 2026
Mastercall Healthcare is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and communities and are committed to ensuring an accessible and equitable recruitment process.
Join us and help shape the next chapter of growth, innovation, and impact at Mastercall Healthcare.
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