Mitie
Head of Business Assurance
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Head of Business Assurance - Heathrow Immigration Centre
Better Places. Thriving Communities.
We're looking for an experienced Head of Business Assurance to lead a critical function within our Centre, ensuring operational excellence, compliance, performance, workforce planning, and continuous improvement.
Reporting to the Centre Manager, you'll provide strategic oversight of business assurance activities, leading a multi-functional team responsible for:
- Business planning
- Performance reporting
- Audit and assurance
- Resource management
- Staff engagement
- Facilities management
- Stakeholder partnerships
You'll also form part of the senior on-call rota, providing support to Duty Directors during incidents and operational challenges.
This is a highly influential leadership role where you'll:
- Drive delivery against Home Office contractual requirements
- Produce and monitor business performance information
- Oversee audit and compliance activity
- Manage budgets
- Ensure the Centre has the right resources, plans, and governance in place to operate safely and effectively
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Working closely with internal and external stakeholders, you'll:
- Champion continuous improvement
- Lead workforce planning and staff engagement initiatives
- Manage assurance and complaints processes
- Ensure the Centre remains fully compliant with all contractual, legislative, and organisational requirements
About You
You'll be an experienced senior leader with a background in a custodial, detention, prison, immigration, or similarly regulated environment. You will have:
- Experience operating at a senior level within a custodial environment
- Incident management experience at Silver Commander level
- A proven track record of improving performance and managing KPIs
- Strong leadership experience with the ability to develop and support multi-disciplinary teams
- Commercial awareness, including budget management and driving efficiencies
- Experience managing audits, compliance frameworks, and assurance processes
- The ability to build effective relationships with senior stakeholders and partners
- The resilience to manage competing priorities and perform effectively under pressure
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Experience within the immigration sector, knowledge of HMIP expectations, and an understanding of QHSE and facilities management legislation would be advantageous.
If you're a strategic leader who thrives in complex operational environments and is passionate about delivering safe, secure, and high-performing services, we'd love to hear from you.
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