London South Bank University
Head of Business Intelligence & Planning
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About Us
It’s an exciting time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.
Professional and technical education has been central to LSBU Group’s mission since our founding in 1892. Today, as London’s first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.
Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.
Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership.
We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.
Our new strategy, Connecting, sets out a bold, ambitious vision for LSBU Group and it’s developed in collaboration with colleagues, student groups, partners and stakeholders.
Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.
Working for us
Turning passion into purpose
Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.
To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.
At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.
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The role
Turning Passion into Purpose. London South Bank University is seeking an experienced and forward-thinking Head of Business Intelligence & Planning (this role is known internally as Head of Planning & Performance) to play a pivotal role in driving the delivery of the LSBU Group's 2030 Connecting Strategy.
This is a high-profile leadership role within the Strategy, Planning and Performance (SPP) team, responsible for leading the University's approach to planning, performance insight, regulatory reporting, and risk management. Working closely with the Director of Strategic Initiatives & Performance, you will help embed an insight-led culture across the Group, ensuring that leaders have access to high-quality analysis and evidence to support decision-making, drive improvement, and deliver strategic priorities.
You will lead a team of planning, business intelligence, and performance professionals, overseeing the development of performance frameworks, KPIs, dashboards, and management information that provide a clear understanding of organisational performance. You will also be responsible for coordinating the Group's business planning cycle, ensuring that strategic objectives are translated into meaningful plans and measurable outcomes across Academic Colleges and Professional Services.
The role includes responsibility for regulatory reporting, league table analysis, Graduate Outcomes, National Student Survey performance, risk management processes, and Board-level reporting. You will work in partnership with senior leaders across the Group to identify performance trends, undertake deep-dive analysis, and provide actionable insights that support continuous improvement and institutional success.
About You
You will be an experienced planning, performance and/or a business intelligence professional with a strong track record of using data and insight to inform organisational decision-making and strategic planning. You will have significant experience working with senior leaders, translating complex data into clear and compelling narratives, and influencing positive change at institutional level.
You will possess excellent analytical and leadership skills, with experience managing high-performing teams and delivering complex projects in a fast-paced environment. You will be confident working with management information systems and data visualisation tools such as Power BI and will have a strong understanding of performance measurement, reporting, and continuous improvement methodologies.
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Ideally, you will bring experience of higher education planning and regulatory reporting, together with a detailed understanding of the challenges and opportunities facing the sector. You will be skilled at building trusted relationships, fostering collaboration across organisational boundaries, and developing a culture where data is accessible, trusted, and actively used to improve performance.
As a key member of the Strategy Directorate, you will lead the development of performance reporting and business planning processes, oversee risk management and regulatory submissions, provide strategic insight to Executive and senior leadership teams, coordinate institutional responses to external performance measures, and support the University's ongoing commitment to excellence, innovation, and student success.
Benefits and How to Apply:
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, hybrid working, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Emma Charles, Director of Strategic Initiatives and Performance, emma.charles@lsbu.ac.uk
Application Details:
- The closing date for applications is Sunday 26 July 2026 at 23:59
- Interview/assessment - 30 July 2026
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
Depending on your circumstances, this role may be eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.
If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk
We reserve the right to close the vacancy early, should we receive sufficient applications.
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