Lloyd's List Intelligence
Head of Business Operations Reporting
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Job Title: Head of Business Operations Reporting
Reporting To: Director of Business Operations
Team: Business Operations
Location: London, UK or Chennai, India
Lloyd’s List Intelligence are the trusted experts delivering transparent and actionable maritime data empowering 60,000 professionals around the globe to make confident decisions that drive the safe, efficient, and lawful movement of trade by sea. Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into unique insight delivered through data and analytics services, news and commentary, and publications.
Our global teams span data and analytics, product management, editorial and market analysis, technology, marketing, sales, and customer success.
Role Profile
We are seeking a highly capable Head of Business Operations Reporting to lead the reporting and analytics capability for commercial, finance, product and other business teams at LLI. The successful candidate will be a business-minded technical leader who provides trusted insights and performance measures to support decision-making by senior stakeholders across the business.
This leadership role in the Business Operations team is responsible for reporting and analytics delivery, data governance, and team management. The successful candidate will combine strong stakeholder management and communication skills with expertise in modern data platforms, reporting technologies, and agile delivery.
The role is accountable for the end-to-end reporting lifecycle, from the ingestion of data from core business systems into Snowflake through to the creation of trusted datasets and reporting solutions in Power BI. The position ensures reporting and analytics capabilities are scalable, reliable, and aligned to business priorities, enabling stakeholders to make informed decisions using trusted data.
Key Leadership Responsibilities
- Own reporting and analytics delivery in alignment with the Business Operations roadmap priorities and governance processes to simplify the reporting landscape and increase report adoption.
- Partner with senior business stakeholders including C-suite executives to understand requirements and translate these into a scalable reporting and analytics capability.
- Provide insight and recommendations to senior leaders to support strategic and operational decision-making.
- Establish and maintain governance for data quality, reporting standards, definitions, and data ownership.
- Define and monitor performance measures and outcomes to deliver trusted data, reports and measurable business outcomes.
- Manage, develop, and inspire a small team of Data Engineers and Power BI Developers, fostering a culture of accountability, collaboration, and continuous improvement.
- Champion the effective use of data, analytics, and emerging technologies to improve business performance and organisational effectiveness.
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Key Operational & Delivery Responsibilities
- Manage and continuously optimise the end-to-end reporting and analytics lifecycle, ensuring the reliable ingestion, transformation, modelling, and delivery of business-critical data and insights.
- Define, manage, and enhance data ingestion pipelines from core business systems into Snowflake, ensuring scalability, reliability, performance, and maintainability.
- Ensure the secure, effective, and scalable operation of reporting platforms and associated technologies, including Snowflake, DBT, Airbytes, AWS S3, Power BI, and related tooling.
- Design, develop, and maintain trusted datasets and data models that support consistent reporting and analytical outcomes across the organisation.
- Deliver and continuously improve commercial, financial, product, customer, and operational reporting solutions through business intelligence platforms.
- Monitor data availability, platform performance, report adoption, and business value delivered.
- Collaborate with business and technology teams to align standards, share best practices, and build capability.
- Evaluate emerging technologies and identify opportunities to improve automation, scalability, and efficiency.
What We Are Looking For
Essential
- Proven leadership experience in business operations, intelligence, analytics, data engineering, or related disciplines.
- Excellent stakeholder management and communication skills, with credibility to engage and influence senior business and technology stakeholders, including C-suite executives.
- Strong commercial acumen and understanding of how data drives business performance.
- Experience translating commercial, financial, product, and operational requirements into reporting and analytics solutions.
- Strong hands-on experience with Snowflake, Power BI, Adobe Analytics, and modern data integration technologies.
- Strong understanding of data modelling, governance, and data quality best practices.
- Experience managing small, highly skilled teams in an agile environment.
- Experience in a global B2B SaaS, information services, media, or subscription-based business.
- Knowledge of Salesforce and related CRM ecosystems.
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Desirable
- Exposure to advanced analytics, AI, machine learning, or data science use cases.
- Experience within maritime, logistics, transportation, or other data-intensive industries.
- Experience working in a Private Equity-backed organisation.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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