Human Resources

• Oversee recruitment, onboarding and induction processes.
• Maintain HR systems, records and employment documentation.
• Support performance management and annual appraisal processes.
• Coordinate staff training, learning and development activities.
• Ensure compliance with employment legislation and HR best practice.

Finance and Payroll

• Oversee payroll administration and associated processes.
• Work alongside the Business & Finance Manager to support financial controls and reporting.
• Support budgeting and financial planning activities.
• Liaise with external accountants and professional advisors where required.

Compliance, Quality and Accreditations

• Maintain and develop company management systems.
• Lead the administration of ISO certifications and audits.
• Manage industry accreditations including BAFE, Constructionline, CHAS and other business certifications.
• Oversee company policy documentation and review processes.
• Ensure legislative, contractual and regulatory compliance requirements are met.

Social Value and Corporate Responsibility

• Coordinate social value commitments and reporting requirements.
• Support community engagement initiatives.
• Assist operational teams in evidencing and reporting social value outcomes for clients and tenders.

Insurance and Risk Management

• Manage company insurance arrangements and annual renewals.
• Coordinate claims and risk management activities.
• Maintain appropriate insurance coverage across the business.

Marketing and Communications

• Oversee website management and content updates.
• Coordinate marketing initiatives and company communications.
• Support the preparation of case studies, award submissions and promotional material.
• Assist with maintaining and enhancing the company's brand profile.

IT and Software Management

• Oversee software licensing and subscriptions.
• Manage relationships with IT support providers.
• Support implementation of new business systems and technologies.
• Ensure company systems remain effective, secure and fit for purpose.

Facilities Management

• Oversee office facilities and workplace services.
• Manage supplier relationships and service contracts.
• Ensure offices remain safe, compliant and operationally effective.

Procurement Opportunities and Bid Support

• Monitor tender portals and identify suitable opportunities.
• Coordinate tender submissions and supporting documentation.
• Support the management team in bid preparation activities.
• Maintain supplier, framework and accreditation portals.
• Drive continual improvement of bid and tender processes.

Person Specification

Essential Skills / Experience

• Experience in a senior business support, operations, office management or business management role.
• Previous experience managing multiple administrative and support functions.
• Experience of leading and managing staff.
• Strong organisational and project management skills.
• Excellent communication and interpersonal abilities.
• Commercial awareness and sound business judgement.
• High levels of accuracy and attention to detail.
• Proficiency in Microsoft 365 and business software systems.

Desirable Skills / Experience

• Experience within a consultancy, construction, surveying, engineering, housing or professional services environment.
• Experience overseeing quality management systems and business accreditations.
• Experience supporting HR, compliance or operational management functions.
• Experience managing public sector tender opportunities and framework submissions.

Qualifications

We welcome applications from candidates with relevant qualifications or equivalent professional experience.

Examples may include:

• Degree or higher qualification in Business Management, Business Administration or a related discipline.
• Chartered Management Institute (CMI) qualification.
• CIPD qualification.
• CIPFA qualification.
• Other relevant admin, management, leadership or professional qualifications.

What We Offer

• Salary of £45,000 - £50,000 per annum.
• 37-hour working week.
• Office-based role at our Hebburn Head Office.
• Hybrid working arrangement with remote working available one day per week following successful completion of probation, with a minimum of four days per week office attendance.
• Starting at 25 days annual leave plus bank holidays, increasing by one additional day for each completed year of service up to a maximum of 30 days per year, plus bank holidays.
• Company pension scheme.
• Access to the Company's Electric Vehicle Salary Sacrifice Scheme.
• Ongoing professional development and training opportunities.
• Opportunity to join the Senior Management Team of a growing consultancy.
• A varied and influential role with genuine opportunity to shape and improve business operations across the organisation.