Unilever
Head of Change & Behavioural Science Lead
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Title: Change, Culture & Behavioural Science Lead
Reporting into: David Mee
Work Level: WL3X
Location: 100VE
Primary focus
Change, culture and behavioural science for large, complex programmes and artificial intelligence adoption — driving change on major transformations while embedding agent-supported workflows and building change capability.
Role overview
Leads the human, cultural and behavioural side of Unilever’s large, complex change programmes and its shift to artificial intelligence-enabled, agent-supported ways of working. The role designs practical interventions, nudges, leader tools and change methods that help leaders, managers, employees and journey teams adopt new products, workflows and decision routines, while building change capability across People Business Partners and practitioners.
Key accountabilities
- Define the cultural and behavioural shifts required for large, complex change programmes — new operating models, organisation designs, role architectures and artificial intelligence-enabled, agent-supported decision-making — to work in practice.
- Design and sequence behavioural interventions, nudges, leader tools, manager guides and adoption playbooks across People Products.
- Build change capability across People Business Partners, practitioners and journey teams through a global methodology, playbook, quality standards and coaching.
- Enable major operating model and artificial intelligence adoption programmes with structured change approaches and behaviourally informed adoption plans.
- Partner with Learning and Leadership Development on leadership behaviours, future skills and manager capability for agent-supported ways of working.
- Measure adoption, behaviour change, trust and confidence; test interventions in practice and feed learnings back into products and methodology.
- Set practical standards for responsible artificial intelligence adoption so new workflows are adopted in ways that build employee trust and sustain behaviour change.
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Required capabilities & experience
- Deep expertise in change leadership, culture change, behavioural science and organisational psychology, with experience building practitioner capability.
- Strong understanding of how people adopt artificial intelligence-enabled tools, agent-supported workflows and new decision habits at scale.
- Ability to design practical interventions, nudges, adoption journeys and change products that can be reused across People Products and programmes.
- Hands-on test-and-learn capability — measuring behaviour, trust, confidence and adoption, then refining what works.
- Strong judgement on responsible artificial intelligence adoption, employee experience, ethics and trust, embedded into both products and change methodology.
Key partnerships
- Business leaders, managers and employees — adoption and behaviour change
- Chief Human Resources Officers, People Business Partners and practitioners — programme delivery and capability build
- People Products and journey teams — product adoption, nudges and change methods
- Learning and Leadership Development — behaviours and future skills
- Organisation Design, Workforce Planning, Foundations and Global Digital and Technology — integrated artificial intelligence-enabled workflows
Success measures
- Sustained adoption of agent-supported workflows across target user groups.
- Major programmes define, track and improve measurable behavioural outcomes.
- Leader and manager confidence in artificial intelligence-enabled decision-making improves over time.
- Change methodology, adoption playbooks and agent onboarding operate as one coherent system.
- Employee trust in artificial intelligence-enabled ways of working strengthens as adoption scales.
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NOTES
By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner
What we offer
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).
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