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Head of Change (15-month FTC)
We have an exciting opportunity for a strategic and commercial Head of Change for a 15-month Fixed-Term Contract to lead LV=’s Change function, overseeing the prioritisation, allocation and delivery of Strategic Investment programmes to achieve agreed time, cost and quality outcomes.
You’ll strengthen LV’s change capability, embedding effective governance, portfolio management and delivery excellence. Collaborating with Senior Leaders and key stakeholders, you’ll manage portfolio priorities, resource allocation, risks and dependencies to ensure successful delivery across the change landscape.
You’ll lead our technology and transformation change programme encompassing development of a high-performing Change team, strengthening capability across the business and supporting the delivery of critical strategic programmes.
The role follows a hybrid working pattern, with regular attendance required at our Bournemouth office.
Key Responsibilities
- Lead the prioritisation, allocation and governance of LV=’s Strategic Investment (SI) portfolio, working closely with Senior stakeholders to align investment decisions, business cases and benefits realisation to strategic objectives.
- Develop and maintain LV’s change delivery framework, governance structure and overall change plan, including key programmes, milestones, approvals and delivery checkpoints.
- Oversee the successful delivery of SI programmes and portfolios, ensuring agreed time, cost and quality outcomes are achieved.
- Manage portfolio resources, dependencies, risks, issues and constraints, providing regular reporting and delivery insights to Executive Leadership and the Board.
- Partner with Programme and Portfolio Leads to shape delivery roadmaps and ensure effective execution against agreed objectives and timelines.
- Foster strong collaboration across change teams, business stakeholders, COO, Data, InfoSec and partner organisations to drive successful change outcomes.
- Conduct quality assurance activities to ensure compliance with agreed standards, controls and governance requirements.
- Support COO and business sponsors in the delivery of critical strategic programmes.
- Lead and develop LV's Change team, enhancing capability, coaching, performance and process to build a high-performing, future-ready function.
- Maintain awareness of industry trends, emerging practices and champion change management best practice across the business.
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About You
- Proven experience delivering and governing complex Strategic Investment portfolios in large-scale transformation programmes, ideally within Financial Services or Insurance
- Demonstrated leadership capability, with the ability to define and communicate a clear change vision, inspire teams and drive successful delivery
- Strong strategic, commercial and stakeholder management skills, with experience influencing at Board and Executive level
- Expertise in change governance, portfolio management, business case development and benefits realisation
- Excellent problem-solving, analytical, communication and organisational skills
- Demonstrated ability to lead, motivate and develop high-performing teams
- Extensive experience delivering complex programmes using methodologies such as PRINCE2, MSP and Agile
- Degree educated or equivalent experience; project/programme management certifications preferred
Rewards and Benefits
At LV= Savings and Retirement, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
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- 30 days' holiday, with the option to buy up to 5 additional days
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- An annual bonus scheme based on personal performance
- Single-cover private medical insurance (with the option for you to upgrade to family cover)
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance
- Up to 20% discount on our life products for you and your immediate family
- A group life assurance policy with 4 x your basic pay to go to your dependents (you’ll have the option to increase to 8 x cover)
- Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service)
- Access to our Employee Assistance Programme (EAP) for support when you need it
- A virtual GP service
- Shared parental leave
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered.
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
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