Investec
Head of Channel Technology | Corporate Banking
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Investec Corporate Banking Channels Technology
Investec is building a differentiated Corporate Banking proposition where exceptional client experience, servicing excellence and digital engagement are critical to our future growth. Corporate Banking Channels Technology is the client interaction and servicing layer for the Corporate Banking proposition.
As Head of Channels Technology, you'll lead the technology capability that underpins how clients and colleagues interact with the bank across digital, assisted and connectivity channels. This is a high-impact leadership role at the heart of our Corporate Banking technology organisation. Working closely with the Channel Proposition team and as a peer to the Head of Transactional Banking Technology, you'll shape the technology strategy, roadmap and delivery of the platforms that enable seamless client servicing, digital engagement and bank connectivity. You'll play a key role in modernising our channels estate while identifying opportunities to leverage AI and automation to enhance client and colleague experiences.
This role would suit a senior technology leader from a bank, challenger bank, FinTech or wider financial services organisation who is passionate about transforming client and colleague experiences through technology. You'll combine strategic thinking, engineering leadership and commercial awareness with a strong understanding of Corporate Banking client journeys, helping shape the future of how clients interact with Investec.
What will I be doing?
- Establish and lead the Corporate Banking Channels Technology function, defining strategy, governance and delivery accountability across the portfolio.
- Partner closely with the Channel Proposition team to translate business strategy into technology roadmaps, delivery priorities and client-focused outcomes.
- Lead the delivery and evolution of corporate web and mobile banking platforms, enabling secure, intuitive and scalable client experiences.
- Own the technology supporting telephone servicing, colleague-assisted journeys, workflow management and operational servicing platforms.
- Define and drive the technology strategy for bank connectivity, including APIs, host-to-host integration and client system connectivity.
- Champion platform modernisation through API-first architecture, modern engineering practices and resilient technology solutions.
- Identify and deliver opportunities to improve servicing through AI, automation and data-driven innovation.
- Build strong partnerships across Product, Operations, Architecture, Security, Risk and Corporate Banking leadership teams while fostering a culture of engineering excellence and ownership.
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What are we looking for?
What's essential
- Senior technology leadership experience within Corporate Banking, Commercial Banking, Business Banking, Wealth, Private Banking, FinTech or a comparable financial services environment.
- Proven experience leading digital channels, client servicing platforms or channel technology functions.
- Track record of owning technology strategy and delivery across web, mobile, operational servicing or connectivity channels.
- Experience building and leading high-performing engineering or technology delivery teams within regulated environments.
- Strong understanding of digital channels, client servicing platforms, contact centre technology, operations workflow, case management or bank connectivity solutions.
- Knowledge of API-first architecture, platform integration and modern digital delivery practices.
- Strong stakeholder management skills with the ability to influence across business, product, operations, technology, architecture, risk and security functions.
- Ability to balance client experience, resilience, operational efficiency and risk considerations in technology decision making.
What's desirable
- Experience with web banking, mobile banking, API banking, Open Banking or client connectivity solutions.
- Understanding of omnichannel client journeys and assisted servicing models.
- Experience with cloud-native engineering, DevOps, CI/CD, automated testing and observability practices.
- Knowledge of identity, authentication, cyber security and regulatory controls relevant to digital channels.
- Practical understanding of how AI can enhance client servicing, colleague productivity, workflow automation and channel personalisation.
- Experience identifying and implementing AI use cases that create measurable operational, commercial or client value.
- Curiosity about emerging trends in digital banking, servicing and client interaction models.
- Experience driving innovation while maintaining appropriate risk, security and regulatory standards within a regulated environment.
As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.
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Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here
At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.
Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.
We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.
If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!
At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.
Be part of something Out of the Ordinary.
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We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.
The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.
If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at CareersUK@investec.co.uk who will be happy to assist.
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