This role will report directly to the Chief Claims Officer, Americas.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Bachelor’s degree or equivalent required; insurance certifications such as AIC, CPCU, ARM, or similar are a plus.
• Extensive experience leading complex, cross-functional analytics, claims performance, or transformation programs within the P&C insurance industry, ideally across a regional or international matrixed environment.
• Deep claims expertise and commercial acumen, with a strong understanding of how claim performance and loss experience influence underwriting strategy, pricing, profitability, portfolio management, client outcomes, and market differentiation.
• Demonstrated executive presence and sound judgment, with the ability to translate complex claims, operational, market, and data insights into clear recommendations and decisions for senior leadership.
• Exceptional leadership and people-management capability, with a record of building engaged, high-performing teams, developing talent, and leading through influence across organizational boundaries.
• Demonstrated experience applying transformation and program-delivery methodologies, including agile and traditional approaches, to move complex initiatives from strategy through implementation, adoption, and benefits realization.
• Deep data governance, information aggregation, and analytics capability, including defining core claim data elements, evaluating data quality, identifying patterns, and converting insights into actionable business recommendations.
• Proven ability to establish performance frameworks, set clear standards and accountabilities, evaluate trends and metrics, and deliver measurable operational and financial improvement across complex claims portfolios.
• Strong understanding of the Americas insurance market, competitive landscape, products, services, client expectations, broker dynamics, emerging risks, and the broader commercial and regulatory environment.
• Ability to assess emerging technologies, external partnerships, competitor practices, and industry trends and translate them into relevant claims priorities, transformation opportunities, and scalable business solutions.
• Excellent verbal, written, and collaborative communication skills, with the ability to influence senior stakeholders, align cross-functional partners, facilitate change, and communicate complex insights clearly and effectively.
• Ability to thrive in a fast-paced environment, adapt to changing priorities, remain calm under pressure, and balance strategic leadership with hands-on execution when required.
• Impeccable ethics, integrity, and professionalism, with a demonstrated commitment to inclusive leadership, collaboration, accountability, innovation, and continuous improvement.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U