Financial Management and People Leadership

• Partner with the Finance Business Partner to manage operating costs, offshore utilisation, and productivity.
• Support revenue growth by improving service delivery, capacity, and client retention.
• Lead, develop, and inspire a high-performing operational team, located across multiple jurisdictions.
• Champion a culture of ownership, collaboration, inclusion, and continuous improvement.
• Partner with HR on workforce planning, capability, succession, and retention for critical operational roles.

Processes, Systems, and Technology

• Provide guidance, maintenance, communication, and support in the implementation of policies and procedures across jurisdictions, ensuring that they are well documented, remain current, consistent, and aligned with global frameworks.
• Design and implement best practice, controlled, and efficient procedures for operational delivery, focusing on continuous improvement and operational excellence.
• Establish and oversee business controls processes across operations, to ensure compliance with policies and procedures.
• Drive efficiency and automation through the deployment of innovative technology solutions in operations.
• Ensure consistent implementation and maintenance of third-party outsourcing arrangements (including intragroup) to ensure compliance to regulatory and group standards and within pre-approved budgets only.

Qualifications

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Demonstrated experience leading and managing large global operations teams.
• Proven ability to design, build, and implement operational processes and procedures from the ground up.
• Strong capability in selecting and deploying technology solutions to enhance efficiency and support automation.
• Comprehensive understanding of operational controls and risk management frameworks, with practical experience applying them.
• Experience in cross-jurisdictional operational delivery and managing multi-jurisdictional regulatory nuances.
• Effective leadership and collaboration skills, with the ability to work confidently alongside senior stakeholders and executive teams.
• Experience operating at senior management level, with strong influencing and communication skills.
• Skilled in driving operational discipline within a service-delivery environment, including managing high-pressure situations and prioritizing complex workloads.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient, and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

Region: UK, CI, and Ireland

Jurisdiction: London