Spicerhaart
Head of Client Development
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Overview
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.
Benefits
- Competitive salary, plus additional earnings through our reward schemes.
- Company car (or car allowance)
- Working hours: 09:00 - 17:30 (Mon-Fri)
- 30 days paid annual leave (includes Bank Holidays)
Additional Benefits
- Joining Spicerhaart Corporate Sales means more than just a job — it’s a career with rewards, recognition, and growth. We are a growing company who strive to promote from within wherever possible. Here’s what you can look forward to:
- Career progression opportunities to advance within the Spicerhaart Group.
- Recognition awards & incentives to celebrate our achievements.
- Dedicated training from day one, with ongoing coaching to help you grow.
- 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more
- Eye care
- Up to £500 for each successful Employee Referral you make
- Company Pension Scheme
- Remote working
The Purpose of the Role
Lead the strategy and delivery of client growth initiatives, strengthens key client relationships, and converts market opportunities into sustainable revenue. The role is focused on developing new business opportunities, maintain and improve client retention whilst expanding income opportunities on existing relationships.
Main Duties
- Proactively source, build and develop long-term business relationships to drive income and profitability for Spicerhaart Corporate Sales
- Constantly look for new business opportunities and act on these to pro-actively drive the business forward and develop new income streams
- Maintain, manage and report on all new business activity constantly looking for trends and new opportunities.
- Play an integral part of the Corporate Sales Team, recognise new trends and potential business opportunities. Think outside the box and have confidence to explore and optimise new accounts. Add value to the business by seeking out further opportunities to grow the business.
- Take an active role in client relationships held with each of our Clients to support the Client Account Manager at all times looking at how to develop all client relationships.
- Attend client meetings, audits and new business presentations as required, both remotely and where required travelling to the client’s offices.
- Take ownership of Tender Opportunities, co-ordinating resource to complete and also drive an appropriate strategy to secure the business
- Attend Client and Industry Events always presenting the company in a positive light
- Play an integral part of the Corporate Sales Team, recognise new trends and potential business opportunities. Think outside the box and have confidence to explore and optimise new accounts. Add value to the business by seeking out further opportunities to grow the business.
- Ensure that change is managed effectively and delivered with minimal disruption to the team
- Work tirelessly to encourage the team to develop and maintain excellent client relations and enhancing these through pro-active client engagement.
- Setting the right example and keeping morale and motivation high at all times to create a positive working environment and harnessing teamwork.
- Provide support to senior management both within Blackpool and also throughout the wider Family as required.
- Ensure one off projects such as drive by valuations are delivered within agreed timeframes and also appropriate standards are met
- Maintain high professional standards in all aspects of the role and interactions with both internal and external stakeholders.
- Deliver monthly 1 to 1’s to all direct reports setting targets, goals, objectives and reviewing performance and areas for development. Also ensuring that these are conducted for all employees within reporting lines if appropriate.
- Undertaking Presentations as required and also using other Media to portray a positive impression of Spicerhaart and increase brand awareness.
- Assist with complex cases by either facilitating or directly communicating with internal/external stakeholders and customers as needed to help support the business.
- Working with other parts of the group to leverage value and also look at opportunities to support each other as part of One Team.
- Lead, coach and develop direct reports and ensure that they are committed to developing their skill set.
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Core Behaviours
- Focused on profitability and looks to increase income opportunities wherever possible.
- Ensuring that Customer Service is of paramount importance to enable the department to meet client expectations.
- Actively seeks feedback on performance both individually and collectively and acts upon the feedback accordingly.
- Effective and responsible leader who leads from the front and communicates with clarity and enthusiasm.
- Supports and develops individuals and also strives for personal development to achieve their goals
- Treats others with respect and acts with integrity at all times.
- Embraces responsibility and accountability.
- Ensure that client targets are met whilst being focused on delivering client satisfaction.
- Leads from the front and communicates with clarity and enthusiasm.
- Problem solver and also once resolved an issue looks to implement appropriate corrective action.
- Takes initiative and is able to innovate, drive change and maintain a positive “can do” attitude at all times.
- Supports and advocates company standards and policies.
- Maintains high standards of office appearance at all times.
- Maintain high standards of office regulations in relation to housekeeping.
- Acts as a role model to their team and others.
- Organised, practical, process driven and have an open and honest style of Management.
- Demonstrate leadership at all times in all operational issues by communicating the Corporate Sales approach and relating it to how everyone can contribute, by role modelling desired behaviours.
Role Specific Competencies
- Excellent communications skills both verbally and in writing. Able to communicate effectively and confidently at all levels including in presentations as required.
- Excellent organisational skills to achieve personal and business objectives.
- Can do attitude with positive outlook at all times
- Effective leader who’s motivational qualities help to drive results
- Establish, develop and nurture client relationships
- Subject matter expert and point of contact for all clients and staff in relation to any queries.
- Thorough knowledge of client requirements, mandates and SLAs.
- Effective leader who’s motivational qualities help to drive results
- Driven to help develop peers achieve their goals and objectives and also ensuring that they develop their wider team wherever appropriate.
- Always looking for solutions to problems, resolving issues by thinking outside of the box and utilising experience.
- Analytical thinker who is able to use Management Information and Business Intelligence to improve and govern business performance.
- Demonstrate a drive to deliver results always putting the client first and dealing with anything client related as a priority.
- Be proficient in a variety of IT packages including Microsoft Office.
- Able to act on own initiative, work independently, without supervision.
- Encourages and facilitates two-way communication.
- Effective delegator who ensures that results are achieved through empowerment.
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The Finer Details:
To join us on this exciting journey, here's what you need:
- Full UK Driving Licence (valid)
- Legal entitlement to live and work in the UK
- Satisfactory credit search
- Provide five-year employment references.
- A Full DBS check at the start of your employment.
We will also need:
- Proof of Right to Work in the UK
- Proof of Address
- National Insurance
At some point(s) in your application process, you may be required to interview via video call.
Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.
Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.
Employee referrals are subject to the terms stated in our Employee Referral Scheme.
Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.
If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.
Please visit: https://www.haart.co.uk/about-us/armed-forces-covenant/
Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.
Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website
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