Lancaster Resources
Head of Client Services
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Location: North London (Hybrid)
We’re partnered with one of our key clientele who are a fast-growing SAP Gold Partner supporting them with the appointment of a Head of Client Services.
This senior leadership role will take ownership of key client relationships, ensuring an excellent standard of service while driving retention, account growth and long-term managed services opportunities.
You’ll also have the opportunity to build and shape a scalable Client Services function, working closely with Sales, Delivery and Leadership.
Key Responsibilities
- Own senior relationships across a portfolio of strategic SAP clients.
- Act as an executive sponsor and trusted partner to C-level stakeholders.
- Drive account retention, renewals, growth and managed services adoption.
- Identify upsell and cross-sell opportunities across SAP services and solutions.
- Lead client governance, account planning, service reviews and QBRs.
- Manage escalations and develop effective client recovery plans.
- Own portfolio revenue, margin and commercial performance.
- Lead contract negotiations, renewals and commercial governance.
- Build and lead a high-performing Client Services/Account Management function.
- Work closely with Sales and Delivery to create joined-up client growth plans.
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About You
- Senior Client Services, Account Management or Customer Success leadership experience within SAP or technology consulting.
- Experience managing multi-million-pound client portfolios with revenue and margin responsibility.
- A strong track record of growing and retaining enterprise accounts.
- Experience developing long-term managed services relationships.
- Confident building relationships with C-level stakeholders.
- Strong commercial, contract negotiation and deal-structuring experience.
- Experience working with onshore and offshore delivery teams.
- Previous experience building or scaling a Client Services function would be highly beneficial.
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This is an excellent opportunity to shape a critical business function within an ambitious SAP partner and play a leading role in its continued growth.
Lancaster Resources Ltd is operating as an employment agency for this opportunity. Applications will be considered fairly and objectively, based on relevant skills, experience and suitability for the position. By submitting your application, you agree to the use of your personal data in line with our Privacy Policy and applicable data protection legislation. We are committed to equality of opportunity and do not discriminate on the grounds of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic. Should you require any reasonable adjustments at any stage of the recruitment process, please inform us.
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