Craft
Head of Client Services
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This independent, award-winning Manchester brand and design agency is making one of two strategic hires this year. This is the significant one.
Established for over 20 years, the client services structure is being reshaped, and you'd be shaping how the business scales, not maintaining what already exists.
The Role
You'll own client relationships at senior stakeholder level - the agency works with C-suite contacts across education, healthcare, charity, arts and sport. The real prize is organic growth: turning repositioning wins into deeper, longer partnerships and taking pressure off new business.
You'll set the client service standards, work alongside the Operations Manager to build feedback loops, forecast revenue and profitability across the portfolio, and mentor junior client services staff as the function grows.
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The Package
- £55,000 - £70,000
- Hybrid working
- Profit-share bonus
- Private medical insurance, pension and life assurance
- 25 days' holiday plus bank holidays and your birthday off & studio closure over Christmas
- Training and development, sourced from the best in the field
The Person
You're a Senior Account Director or Client Services Lead inside a branding, design or strategic communications agency - still close to the work, but with a genuine appetite for growth and account development.
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Your very own career expert that helps elevate your application to the next level.
You've grown accounts substantially across multi-year relationships and hold trusted relationships at senior stakeholder level. You come from a proper brand and strategy background, not pure project delivery, and can hold a strategic conversation with a C-suite client without being a strategist yourself.
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All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.
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