Eleven Writing
Head of Client Services
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Client Services
Client leadership | Portfolio growth | Cross-functional coordination
Reports to:
CEO/COO
Direct reports:
Account Managers
Leadership:
Member of Eleven's senior team
Location:
Remote, with regular availability during UK and European business hours and possibility of traveling to London for occasional in-person team meetings
About Eleven
Eleven Writing is a premium content strategy and production partner for ambitious B2B brands. We help clients turn subject-matter expertise into content that builds authority, earns visibility across search and AI, and supports buyers from discovery through to decision.
Our work spans content strategy, expert-led production, SEO and AI discoverability, original research, thought leadership, digital PR and amplification, and performance reporting. Since opening in 2019, we have worked with brands including Marie Claire, BuddyPunch, Connecteam, TechRadar, Hearst and Future plc.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role
The Head of Client Services connects the final stage of the sales process with onboarding, account leadership, retention and growth—bringing Eleven’s people and expertise together around each client.
You will lead Eleven's account management function, manage and develop the existing Account Managers, and personally own a selected portfolio of clients. With the Account Managers, you will also look across the entire client base to identify opportunities to deepen relationships, solve additional client problems and grow revenue sustainably and lead our QBR discussions.
You will be one of four functional leaders, alongside the Head of Organic Growth, Head of Editorial and Operations Director. You are not expected to carry every strategic, editorial or operational discipline yourself; you coordinate those capabilities with the Account Managers so clients receive joined-up support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You own client relationships, the client-services system and portfolio commercial health, coordinating their expertise across the buyer journey. And as a member of the senior team, you will help shape Eleven's client strategy, service offering and priorities.
You will need to understand how different forms of content work together across the client's buyer journey, beyond SEO, GEO & AEO - building visibility, authority, trust and demand - while drawing on Eleven's SEO, AI visibility, editorial and amplification specialists where deeper expertise is required.
For full job information, including requirements, expectations, and benefits, and to apply, please click Apply or visit: elevenwriting.com/job/head-of-client-services
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location