Compass Associates
Head of Clinical Services - Digital Healthcare Provider
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Head of Clinical Services - Digital Healthcare Provider
£70,000-£85,000 + £300 Monthly Travel Allowance, Wellness Days, Learning Budget & More
Full-Time | 12 Month Fixed Term Contract - Maternity Cover
Hybrid | London
The Client
Compass Associates are proud to be partnering with one of the UK & Europe’s leading providers of employee healthcare benefits, supporting underserved areas of healthcare through an innovative digital platform.
Our client’s mission is to make personal healthcare more accessible, inclusive and human for all individuals, regardless of gender, sexual orientation, age or relationship status. Their comprehensive healthcare offering bridges the gap between traditional private medical insurance and general practice care, providing holistic support across fertility and family forming, maternity and infant care, menopause, women’s and men’s reproductive health, neurodiversity, mental wellbeing and lifestyle health.
Following significant growth, investment and expansion, the organisation is entering an exciting new phase and is now seeking an experienced Head of Clinical Services to lead the clinical function and help shape the next stage of the business’ development.
The Role
This is a rare opportunity to join a fast-growing health-tech organisation at a pivotal stage in its journey. Reporting into senior leadership, you will lead the Clinical Services team while acting as the clinical face of the organisation, driving operational excellence, team development and external engagement as the business prepares for substantial client growth.
The successful candidate will combine strong clinical leadership with commercial awareness and the ability to confidently represent the organisation externally. Alongside overseeing day-to-day clinical operations, you will play a key role in developing clinical pathways, creating educational content, delivering webinars, supporting customer relationships and contributing to wider business strategy.
Initially, the role will provide leadership continuity during a period of maternity leave within the team. However, this is a permanent appointment with significant long-term growth potential and the opportunity to build and lead an expanding clinical function.
This role would particularly suit a senior clinical leader from a fertility, reproductive health or women’s health background who enjoys working within a dynamic, scaling environment where they can have genuine influence and impact.
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Key Responsibilities
Clinical Leadership & Operations
- Lead and develop the Clinical Services team, fostering a collaborative, supportive and high-performing culture
- Oversee the delivery of safe, effective and patient-centred clinical services across fertility and women’s health pathways
- Provide clinical leadership, guidance and oversight across complex patient journeys
- Establish and maintain clinical standards, governance frameworks and best practice processes
- Drive team performance through coaching, mentoring, development planning and regular performance reviews
- Support workforce planning and team expansion in preparation for forecasted client growth
- Monitor clinical outcomes, patient experience metrics and operational performance to drive continuous improvement
- Work closely with senior leadership to support strategic planning and organisational growth
Service Development & External Engagement
- Develop and implement new clinical pathways, services and operational processes
- Create clinical content and educational resources for patients, partners and clients
- Deliver webinars, workshops and educational sessions on key healthcare topics
- Represent the organisation in external customer meetings and stakeholder engagements
- Act as a trusted clinical expert across the business, supporting commercial and client-facing initiatives
- Collaborate with Product, Marketing, Sales and Operations teams to provide clinical insight and expertise
- Support the development and scaling of clinical services in line with organisational growth plans
- Maintain awareness of healthcare legislation, regulatory requirements and industry developments
Requirements
- Registered healthcare professional with active NMC registration or equivalent professional qualification
- Significant senior-level clinical leadership experience within fertility, reproductive health, women’s health services or within another similar healthcare service
- Proven experience leading and developing multidisciplinary clinical teams
- Strong understanding of clinical governance, patient safety and healthcare quality standards
- Experience creating and implementing clinical pathways and service improvements
- Demonstrable experience developing clinical content, educational resources or patient programmes
- Experience delivering webinars, presentations or educational sessions to external audiences
- Comfortable representing an organisation in customer meetings and stakeholder discussions
- Strong business acumen with the ability to balance clinical excellence and commercial objectives
- Excellent communication and relationship-building skills
- Collaborative leadership style with the ability to support and develop individuals within a growing team
- Highly organised, adaptable and comfortable working within a fast-paced environment
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Desirable
- Experience within a digital health, virtual care or health-tech environment
- Experience working within a start-up or scale-up organisation
- Exposure to broader healthcare pathways including menopause, family health, mental wellbeing or lifestyle health
Why Join?
- Opportunity to lead and shape a growing clinical function during a significant expansion phase
- Highly visible leadership role with direct influence on the future direction of services
- Blend of clinical leadership, strategy and external-facing responsibilities
- Long-term career progression opportunities as the organisation continues to scale
- Collaborative, purpose-led culture focused on improving access to healthcare
- Opportunity to build and develop a team in readiness for substantial forecasted growth
Salary & Benefits
In return, there is a competitive salary up to £85,000 on offer, which could be negotiated dependent on experience, alongside an excellent benefits package including:
- Hybrid working (3 days in office, 2 from home)
- 25 days holiday + bank holidays
- 3 wellbeing days per year
- £300 monthly travel allowance
- Generous annual learning budget
- Healthcare cash plan
- EMI share options scheme
- Discounted reproductive health services
- Enhanced policies for fertility, menopause, maternity/paternity, and more
- Regular team socials and a supportive, purpose-led culture
Recommendations
Compass Associates Ltd is acting as a recruitment consultancy for this vacancy. We offer £500 vouchers of your choice for each successful recommendation or referral.
Contact Details
If you would like to be considered for this exciting opportunity, please click to apply or contact Tom Fitch direct on 02393 874295. Alternatively, please email an updated CV to tfitch@compassltd.co.uk
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