Commercial Performance and Profitability

• Growth needs to be profitable.
• You will have strong visibility across revenue, margin, resources and client profitability, working closely with the Founder to continually improve the agency’s commercial performance.
• This will include:
  • Owning client and portfolio profitability.
  • Improving visibility across revenue, margin, resource allocation and over servicing.
  • Identifying opportunities to improve efficiency and ways of working.
  • Using technology, automation and AI to remove unnecessary manual activity.
  • Supporting forecasting, capacity planning and investment decisions.
  • Ensuring the agency’s most experienced people are focused on the work where they create the greatest value.

Leadership

• You will lead through other senior people rather than becoming another layer of day to day account management.
• You will:
  • Lead and develop the client services leadership team.
  • Create clear accountability across client delivery.
  • Establish strong management rhythms around client health, performance, capacity and commercial opportunity.
  • Coach senior team members while holding them accountable for outcomes.
  • Build an environment where problems are identified and resolved early.
  • Make considered decisions around structure, resources and capability as the business grows.
  • Help develop a leadership team capable of running an increasingly sophisticated organisation.

Building the Agency’s Next Stage

• The agency does not believe that scaling simply means adding more clients, more people and more layers.
• A significant part of this role will therefore be helping determine how the agency scales intelligently.
• You will work alongside the Founder to:
  • Develop and commercialise new services and propositions.
  • Expand higher value strategic and advisory relationships.
  • Productise areas of the agency’s expertise where appropriate.
  • Grow specialist capabilities across areas such as Vendor consulting, retail strategy, strategic audits, DSP and emerging commerce opportunities.
  • Identify opportunities to increase revenue from the agency’s existing expertise and client base.
  • Build an operating model capable of supporting the business’s longer term growth ambitions.

What We Are Looking For

We are looking for an experienced commercial leader from the Amazon, retail media, marketplace, ecommerce or agency ecosystem.

You are likely to have:

• Significant experience leading teams within an agency, consultancy, marketplace or ecommerce environment.
• Strong knowledge of Amazon and its commercial ecosystem.
• Experience growing significant existing client relationships.
• Commercial responsibility for revenue, margin, forecasting or P&L.
• Experience leading senior client services or delivery teams.
• Strong commercial instincts and the ability to identify opportunities beyond an existing scope of work.
• Experience working with senior stakeholders within consumer brands.
• A track record of improving structures, processes and ways of working as organisations scale.
• Confidence using data to make commercial and operational decisions.
• A genuine interest in how AI and automation can improve both client outcomes and agency efficiency.
• Experience spanning more than one side of the ecosystem, for example Amazon, agency or brand side, would be particularly valuable.

Why Join?

The agency has reached an exciting point in its growth.

It has an established client base, deep Amazon expertise, a growing team and a strong reputation for understanding the commercial realities behind Amazon rather than simply the platform itself.

The next challenge is to turn that expertise into a larger, more scalable and increasingly valuable business.

For the right person, this role offers significant scope to shape how that happens and to grow with the business as the remit evolves.