Zachary Daniels
Head of Commercial Performance
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Commercial Performance
Location: Central London
Salary: £75,000 to £85,000 + benefits
Contract: Permanent, Full Time
An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition, and the continued development of the customer journey across the organisation.
This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations. The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention, and customer experience.
The Role
- Develop and deliver strategies to improve sales and revenue performance
- Lead and develop central customer-facing and commercial teams
- Review and improve enquiry handling, sales processes, and conversion
- Identify new business opportunities and commercial partnerships
- Review the end-to-end customer journey and identify areas for improvement
- Drive improvements in customer satisfaction, retention, and NPS
- Use sales and customer data to identify commercial opportunities
- Monitor competitor activity and wider market trends
- Work closely with Operations and Marketing to deliver shared commercial objectives
- Help develop sales capability across the wider business
- Produce and present regular commercial and customer performance reporting
- Lead change across processes, systems, and ways of working
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.
You will ideally have:
- Significant experience within a senior sales, commercial, or customer-focused leadership role
- Experience leading sales, customer service, contact centre, or business development teams
- Although based in Head Office, the successful candidate must have strong multi-site experience
- A proven track record of improving revenue and conversion
- Experience improving customer journeys and customer satisfaction
- Strong commercial and analytical capability
- Confidence using CRM systems, performance data, and digital tools
- Experience influencing teams across a wider multi-site operation
- Strong stakeholder management and communication skills
- Experience leading commercial and cultural change
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience within an occupancy, membership, property, leisure, accommodation, or utilisation-driven business would be particularly relevant, although strong candidates from other multi-site consumer and service-led environments will also be considered.
This is an excellent opportunity to take ownership of a broad commercial agenda within an established business and make a measurable impact on both customer experience and future growth.
Apply now for a confidential conversation.
BBBH37160
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills